Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Yongjin Yoo

Lansing,MI

Overview

6
6
years of professional experience

Work History

Restaurant Manager

Sushi Moto
05.2024 - Current
  • Oversee front- and back-of-house operations in a high-traffic restaurant accommodating an average of 150 parties daily
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Front Desk Representative

Graduate Hotels
06.2023 - 08.2023
  • Collaborated closely with various hotel departments, ensuring clear communication and coordination to achieve high levels of guest satisfaction
  • Managed comprehensive records of guest reservations, check-ins/check-outs, and payment transactions
  • Facilitated swift resolutions to guest issues by effectively communicating with relevant departments, ensuring guest concerns were addressed promptly and satisfactorily

Inventory Management and Packaging

SB INC.
06.2020 - 12.2020
  • Assisted in implementing new packaging protocols and an inventory management system, resulting in reduced waste and improved stock tracking
  • Contributed to enhance production efficiency, implementing lean manufacturing principles that resulted in a 15% increase in output and a 12% reduction in operational costs

Barista

Lim Jongho Coffee
07.2020 - 08.2020
  • Delivered exceptional customer service as a counter attendant and cashier, contributing to a notable increase in repeat customer visits through personalized service and expert coffee knowledge
  • Certified in coffee production, leveraging expertise in bean selection, roasting, and brewing to elevate the coffee experience for customers
  • Specialized in the art of latte creation, consistently delivering high-quality, visually appealing hot beverages that contributed to increased customer satisfaction and loyalty

Banquet Server

Novotel Ambassador Hotel
06.2019 - 07.2019
  • Provided full setup and breakdown of the event center, hosting up to 100 guests
  • Designed and implemented innovative buffet service setups for various events, focusing on maintaining high quality, presentation, and timely replenishment
  • Managed executed wine service operations, including selection, storage, and serving techniques, ensuring optimal wine presentation and guest satisfaction

Education

Bachelor of Arts - Hospitality Business

Michigan State University
East Lansing, MI
12-2024

Skills

  • Proficient in Tableau, Excel, PowerPoint, and Word
  • Language: Korean (Native), English (Professional)
  • Inventory Management and Control Systems
  • Point of Sale Systems for Inventory Management
  • Certification in Hotel Industry Analytics (CHIA) 2023
  • The Specialty Coffee Association Certification
  • SCA Education, Seoul, South Korea 2020
  • Certification and training on various aspects of coffee production
  • ServSafe Certification 2018

Accomplishments

  • Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
  • Asked by hotel manager to handle concierge duties due to high level of professionalism and attention to detail when that individual was out sick for a week.
  • Assisted concierge with special projects, completing tasks ahead of schedule.

Languages

English
Full Professional
Korean
Native or Bilingual

Timeline

Restaurant Manager

Sushi Moto
05.2024 - Current

Front Desk Representative

Graduate Hotels
06.2023 - 08.2023

Barista

Lim Jongho Coffee
07.2020 - 08.2020

Inventory Management and Packaging

SB INC.
06.2020 - 12.2020

Banquet Server

Novotel Ambassador Hotel
06.2019 - 07.2019

Bachelor of Arts - Hospitality Business

Michigan State University

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Yongjin Yoo