Dynamic Assistant Manager with a proven track record at Taco Bell, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and financial accuracy, boosting service quality through effective problem-solving and staff supervision. Skilled in budgeting and fostering a collaborative work environment, demonstrating a strong blend of hard and soft skills.
Hi, I’m
Yoni Contreras
Glen Burnie,MD
Summary
Overview
12
years of professional experience
Work History
Taco Bell
Assistant Manager
01.2017 - 02.2025
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
BLP
Crew Leader
02.2014 - 12.2016
Job overview
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Optimized scheduling of crew shifts, balancing workload while considering individual preferences and strengths.
- Prioritized and delegated tasks effectively, ensuring critical project milestones were met on time.
HENNKELS & MCCOY
Laborer
03.2013 - 01.2014
Job overview
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Education
Glen Burnie High School Glen Burnie, MD
High School Diploma
University Overview
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff supervision
- Conflict resolution
- Team building
- Employee scheduling
- Recruiting and interviewing
- Orientation and training
- Performance reviewing
- Cost control
- Budgeting and finance
- Multitasking and organization
- Workplace safety compliance
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Taco Bell
01.2017 - 02.2025
Crew Leader
BLP
02.2014 - 12.2016
Laborer
HENNKELS & MCCOY
03.2013 - 01.2014
Glen Burnie High School
High School Diploma
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