Yoni Lopez
Service Manager
Los Angeles,CA
Summary
Adept leader known for fostering high-performing teams, optimizing front-of-house operations, and consistently exceeding guest expectations. Proven ability to make swift, well-informed decisions under pressure while expertly resolving complex issues. Strong communicator with a track record of enhancing overall restaurant performance, reducing costs, and maintaining impeccable safety and sanitation standards. Skill in leading and motivating high-performing teams,applying training, monitoring and morale-building abilities to enhance employee engagements and boost performance. Adaptable and flexible, consistently meeting and exceeding business needs in a fast-paced environment.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Service Manger
Chipotle Mexican Grill
Los Angeles, CA
12.2022 - Current
- Effectively manage time and resources to ensure smooth front-of-house operations and timely guest service.
- Acted decisively during high-pressure situations to address operational challenges, ensuring minimal disruptions to guest experience.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands.
- Successfully managed restaurant during absence of General Manager, ensuring smooth continuation of operations and maintaining customer satisfaction.
- Possess ability to reassure guests when addressing inquiries or concerns, providing clear and helpful information.
Kitchen Manager
Chipotle Mexican Grill
Los Angeles, CA
10.2021 - 11.2022
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Trained and mentored team of 4 to 5 crew members, resulting in 25% improvement in staff performance evaluations
Education
High School Diploma -
Miguel Contreras Learning Complex
Los Angeles, CA 06.2019 - 06.2020
Skills
Problem Solving
Timeline
Service Manger
Chipotle Mexican Grill
12.2022 - Current
Kitchen Manager
Chipotle Mexican Grill
10.2021 - 11.2022
High School Diploma -
Miguel Contreras Learning Complex
06.2019 - 06.2020
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