Yoni Salinas
Weslaco,TX
Summary
I am a highly motivated and energetic individual who strives to meet all company goals by utilizing the resources available. I bring 10 years of management experience with 5 years human resource experience. A great team player who can motivate and communicate with all levels of staff, seeking to join a company where I can develop and further my career.
Overview
17
17
years of professional experience
Work History
Delivery Coordinator
Lowes Home Improvment
Weslaco, TX
08.2023 - Current
- Managed communication between internal departments and external partners during the delivery process.
- Worked closely with logistics team members to coordinate the most efficient routes for drivers.
- Coordinated, distributed, and filed paperwork for each delivery.
- Engaged with customers regarding delivery and merchandise requests.
- Completed merchandise inspections to look for signs of damage and check accuracy of pulled items versus ordered items.
- Set up delivery schedules, monitored progress and informed customers of delays or changes.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
CCR Agent
Maximus Federal Services
Edinburg, TX
01.2021 - 06.2023
- Delivered customer support to high call load each shift.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Responding to numerous phone inquiries
- Using standard technology: telephones, e-mail and web browsers
- Assisting callers in finishing online applications
- Completing daily electronic call logs
- Filling out timesheets
- Adhering to privacy rules
- Connecting callers with leadership as needed
- Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service
- Reporting problems through an easy online system
- Responding to telephone inquiries within set time parameters
- Completing all assigned training as necessary
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
Installed Sales Coordinator / Head Cashier
LOWE"S Home Improvement
Weslaco, TX
08.2009 - 11.2017
- Coordinated Task & Project Management
- Implemented training for new associates on installed sales projects
- Conducted surveys for 100% customers satisfaction Created and confirm appointments for clients, customers and supervisors
- Facilitated in commercial events for contractors
- Increased sales by 25% through the development and implementation of strategic plans.
- Ensuring materials were ready for installer pickup or delivery.
- Double checked orders and installation requests.
- Facilitated customer satisfaction through proper preparation of materials and follow-up communication with customers and installers.
- Managed a team of 10-15 cashiers
- Assisted with supervision and training of cashiers; serve as informational resource person to other staff
- Balanced tasks between cashiers and support staff and make decisions on various daily workload demands
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Trained new team members in cash register operation, stock procedures and customer services.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Processed refunds for worn, damaged and broken merchandise.
Office Manager
Freedom Financial Solutions
McAllen, TX
06.2007 - 05.2009
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed 15% of monthly clients and reviews of each accounts for improvement.
- Assisted clients in understanding their available options and help them select the right plan for 80% repair of their credit scores.
- Assist consultants with meetings with their assign dealerships and mortgage companies that customers had issues with their credit.
- Coordinated recruitment effort for all position levels.
- Performed payroll, auditing and reconciliation of 20 employees to ensure compliance and accuracy.
- Balanced and reported weekly sales,
Education
GED -
Donna High School
Donna, TX05.1991
South Texas College
Mid-Valley Campus, Weslaco, TXSkills
- Sales & Coordination
- Accounts Payable & Accounts Receivable
- Microsoft Office, Quick-Books, Outlook
- Inventory Management
- Time Management
- Paperwork Processing
- Team Development
- Proficient with Point of Sales
- Detailed Oriented
- Email Correspondence
- Customer Service
- Customer Data Confidentiality
- Scheduling
- Understanding Customer Needs
- Issue and Complaint Resolution
- Teamwork and Collaboration
- Product Knowledge
- Complaint Handling
- Delivery Tracking
- Warehouse Operations
- Schedule Coordination
- Cash handling experience
- Safety awareness
- Team Leadership
- Problem-Solving
Timeline
Delivery Coordinator
Lowes Home Improvment
08.2023 - Current
CCR Agent
Maximus Federal Services
01.2021 - 06.2023
Installed Sales Coordinator / Head Cashier
LOWE"S Home Improvement
08.2009 - 11.2017
Office Manager
Freedom Financial Solutions
06.2007 - 05.2009
GED -
Donna High School
South Texas College
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