Yoni Villagran
Fallbrook,CA
Summary
General Manager with over 25 years of experience in the Food and Beverage Industry, specializing in sales analysis and customer relationship management. Proven track record of improving operational efficiency and financial performance in restaurant settings. Expertise in staff training and performance evaluation, resulting in enhanced customer satisfaction. Strong commitment to maintaining health and safety compliance while delivering exceptional client experiences.
Overview
29
29
years of professional experience
Work History
General Manager
Golden Coral
El Cajon, California
10.2023 - Current
- Managed daily operations for efficient restaurant functioning.
- Implemented inventory control measures to minimize waste.
- Trained and supervised staff to ensure high service standards.
- Conducted regular inspections for food safety compliance.
- Resolved customer complaints to enhance satisfaction levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Ensured compliance with local health department regulations regarding food safety standards.
- Developed service and sales strategies to improve retention and revenue.
BOH OPERATIONS MANAGER
Chic-Fil-A
Vista, California
01.2021 - 10.2023
- Oversaw BOH production and ensured compliance through accurate daily paperwork.
- Conducted self-audits to guarantee adherence to local and state regulations.
- Managed restaurant operations to improve service efficiency and customer satisfaction.
- Coordinated staff scheduling for optimal coverage during peak hours.
- Executed performance evaluations to identify training needs and promote employee development.
- Resolved customer complaints swiftly to enhance overall dining experience.
- Administered budgeting and inventory control to streamline operational processes.
- Prepared for third-party audits, including EcoSure and SteriTech.
Terminal Operations Manager
SSP AMERICA
San Diego, California
11.2012 - 12.2020
- Oversaw daily terminal operations to ensure compliance with safety and regulatory standards.
- Coordinated logistics between vendors, airlines, and internal teams for seamless operations.
- Trained new employees on safety protocols and operational procedures effectively.
- Facilitated communication between departments to promote teamwork and problem-solving initiatives.
- Assisted with developing strategies for improving operational efficiency within the terminal.
- Ensured compliance with safety regulations, local laws, and company policies.
- Performed monthly audits of warehouse operations to ensure accuracy in inventory management practices.
- Conducted regular meetings with staff members to discuss goals and objectives.
- Resolved customer service issues quickly and efficiently.
- Organized and coordinated the daily activities of terminal operations staff.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
General Manager
KFC Yum Brands
San Diego, California
11.2006 - 11.2012
- Conducted regular inspections for food safety compliance.
- Resolved customer complaints to enhance satisfaction levels.
- Analyzed sales trends to inform operational adjustments.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Restaurant Manager
Wendys Restaurant
Vista, California
08.1996 - 11.2006
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and supervised staff in food preparation and customer service protocols.
- Implemented health and safety regulations to maintain compliance with industry standards.
- Oversaw inventory management to ensure adequate stock levels of food and supplies.
- Coordinated scheduling of staff to optimize coverage during peak hours.
- Conducted performance evaluations to support employee development and training needs.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Education
High School Diploma -
Centennial High School
Compton, CA07-1996
Some College (No Degree) - Business Law
Los Angeles City College
Los Angeles, CASkills
- Sales analysis
- Financial performance
- Food safety compliance
- Operational adjustments
- Inventory management
- Customer relationship management
- Staff training and supervision
- Performance evaluation
- Revenue generation
- Effective communication
- Leadership development
- Budget forecasts
- Business development
- Operations management
- Cost analysis and savings
- Staffing
- Vendor sourcing
- Financial administration
- Profit generation
- Top talent recruiting, hiring, and retention
- Budget analysis
- Profit and loss accountability
- Financial document control
- Leader
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
General Manager
Golden Coral
10.2023 - Current
BOH OPERATIONS MANAGER
Chic-Fil-A
01.2021 - 10.2023
Terminal Operations Manager
SSP AMERICA
11.2012 - 12.2020
General Manager
KFC Yum Brands
11.2006 - 11.2012
Restaurant Manager
Wendys Restaurant
08.1996 - 11.2006
High School Diploma -
Centennial High School
Some College (No Degree) - Business Law
Los Angeles City College
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