Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yonia Perez-Jacome

Hialeah

Summary

Seeking to take this company to a higher level performance, while providing Outstanding customer service and patient care.


Referral Coordination and Office Administration Specialist with robust experience in managing patient referrals and ensuring seamless transitions within healthcare systems. Proven ability to collaborate effectively with team members, adapt to changing needs, and drive successful outcomes. Strong skills in communication, organization, and problem-solving, consistently fostering trust and reliability. Valued for results-driven approach and exceptional interpersonal skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Office Administrator

Enzo L Abad DO
02.2023 - Current



  • Work with health insurance companies to make sure all billing and patient coverage is up to date
  • Keep medical records in order and up to date
  • Get patients ready for their scheduled appointment upon their arrival
  • Maintain a clean and organized work environment
  • Coordinated patient scheduling and managed appointment workflows to optimize efficiency.
  • Implemented electronic health record systems, enhancing data accuracy and accessibility for healthcare providers.
  • Developed and maintained office procedures to streamline administrative operations and improve patient experience.
  • Collaborated with healthcare professionals to address patient inquiries, fostering a supportive environment for care delivery.
  • Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
  • Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
  • Reviewed and sent medical records to other physicians upon request.
  • Managed appointments, registrations and patient relations in busy medical office.
  • Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
  • Oversaw office records and maintained strict document control.
  • Go through all mail and appropriate it to the correct department.
  • Answer phones and answer patient questions as well as make appointments

Medical Records Clerk

Conviva Care Solutions, LLC
08.2021 - 11.2022
  • Organized and maintained electronic medical records for accuracy and compliance with healthcare regulations.
  • Processed and tracked requests for medical records from external organizations.
  • Processed patient information requests efficiently, ensuring timely access to records for authorized personnel.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient confidence by keeping patient records information confidential.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Maintained patient records systems by archiving, scanning and indexing important documents and files.
  • Acquired patients records from doctors offices
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Provide medical records upon patients request
  • Supported medical staff by providing organized and accurate medical records.
  • Input patient information in the medical records system
  • Responded to patient inquiries to provide information and details of medical records.
  • Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
  • Updated patient records with new information to keep data current and accurate.

Referral Coordinator

Wellmax Medical Center
01.2019 - 08.2021
  • Educated and Assisted patients with the authorization and referral process
  • Communicated with patients about appointments
  • Maintained organized and full records of all patient's authorizations, referrals, and transportation.
  • Communicated with Medical center doctors one on one to schedule future appointments in house or with specialists
  • Kept patient's happiness with medical center a priority and collaborated with all specialists to make sure patients are getting promised appointments.
  • Collaborated with healthcare providers to optimize patient outcomes through effective referral management.
  • Coordinated patient referrals to ensure timely access to specialty care.
  • Managed communication between patients, providers, and insurance companies for seamless referral processes.
  • Streamlined referral workflows, enhancing efficiency and reducing patient wait times.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.

Unit Secretary

West Gables Rehabilitation Hospital
01.2015 - 01.2019
  • Placed order for doctor consults
  • Coordinated patient admissions and discharges, ensuring smooth transitions and accurate documentation.
  • Managed scheduling of medical staff and patient appointments to optimize workflow efficiency.
  • Facilitated communication between healthcare teams, fostering collaboration and enhancing patient care outcomes.
  • Answered incoming telephone calls as well as patient lights.
  • Greeted and assisted visitors to find rooms of patients
  • Answered questions and assisted in problem solving or directing people to proper source to solve problem
  • Experience in organizing and updating patient charts including proper forms with proper labels
  • Experience posting orders for validation by the nurse or charge nurse, assuring proper order of charts, and thinning charts when indicated according to guidelines
  • Experience assisting with patient call lights, patient transportation and patient care needs when needed
  • Cross-trained as Admission Coordinator as a backup when needed
  • Experience in record keeping and making sure that all logs are updated and in perfect order as well as making sure that tests and physician orders are in order and on time.
  • Experienced in keeping communication fluid between my department and other outsourced departments.
  • Trained in managing schedules and time keeping for employees as well.

Department Manager

McDonald's Corporation
01.2012 - 01.2014
  • Cash handling experience. Including balancing registers, placing tills in registers at specified intervals, counting the safe for deposits, and also cashiering for customers when the store is at its peak hours
  • Kept the work floor in working order and had all the workers on task during my whole shift. Also have experience in taking disciplinary action whenever necessary and have an upbeat attitude that helps drives employees to work at their full potential.
  • Experience working in the kitchen and using all the equipment necessary to make both breakfast and lunch items and make sure they are made to the proper temperatures and specifications the corporation requires.
  • Responsible for extensive customer service and resolving customer complaints
  • Maintained inventory control and received incoming trucks with inventory for store.
  • Experienced in making appointments for interviews and conducting interviews for future employees
  • Able to conceptualize, analyze and evaluate situations in order to make sound business decisions
  • Experienced in training current work crew for crew trainer and shift manager positions
  • Assigned to do scheduling and assigned to change schedule as necessary.
  • Responsible for Employment of store staff.
  • Responsible for ordering uniform for all staff.

Education

Associate of Science - Nursing

Hialeah, FL

Skills

  • Patient appointment coordination
  • Patient record management
  • Effective time management
  • Administrative support
  • Administrative coordination
  • Database management skills
  • Appointment coordination

Certification

CPR Certification

Timeline

Office Administrator

Enzo L Abad DO
02.2023 - Current

Medical Records Clerk

Conviva Care Solutions, LLC
08.2021 - 11.2022

Referral Coordinator

Wellmax Medical Center
01.2019 - 08.2021

Unit Secretary

West Gables Rehabilitation Hospital
01.2015 - 01.2019

Department Manager

McDonald's Corporation
01.2012 - 01.2014

Associate of Science - Nursing

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