Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yonique Coley

Hendersonville,North Carolina

Summary

Experienced with providing empathetic and supportive customer service. Utilizes effective communication and interpersonal skills to build trust and rapport. Strong understanding of patients' needs and adaptability to changing situations.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Pardee UNC Health
02.2018 - Current
  • Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed.
  • Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.
  • Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient’s visit to the office.
  • Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collects and counts cash receipts and daily deposits. Ensures balanced cash daily.
  • Scheduling incoming and outgoing referral in a timely fashion.

Private Duty Companion

CarePartners
02.2014 - 02.2018
  • Utilize organizational skills to assist and remind clients to engage in activities of daily living by following a set schedule.
  • Attend to various requested household chores such as; change bedding, laundry and light housework.
  • Monitor requested general habits and health behavior of 4-5 clients daily.
  • Upheld client confidentiality and privacy by respecting their personal boundaries and adhering to established professional guidelines.
  • Recognized changes in client behavior or health, promptly reporting concerns to appropriate healthcare providers for assessment and intervention.
  • Promoted a sense of belonging for clients by engaging them in meaningful conversations about their lives, hobbies, or experiences.

Education

Certificate - Medical Office Administration

Blue Ridge Community College
Flat Rock, North Carolina
05-2017

Associates in Science (A.S.) - undefined

Queensborough Community College
Queens, New York
05.2010

Skills

  • Microsoft Office; Word, PowerPoint and Access
  • Medical Practice Management Software; Epic
  • Computer proficiency
  • Critical thinking

Timeline

Customer Service Representative

Pardee UNC Health
02.2018 - Current

Private Duty Companion

CarePartners
02.2014 - 02.2018

Associates in Science (A.S.) - undefined

Queensborough Community College

Certificate - Medical Office Administration

Blue Ridge Community College

Similar Profiles

CREATE PROFILE