Summary
Overview
Work History
Education
Skills
Languages
Personal details
Timeline
Generic
Yonis Misael Alvárez Molina

Yonis Misael Alvárez Molina

San Salvador

Summary

Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining, and entertainment offerings. Excellent interpersonal and communication skills.

Overview

13
13
years of professional experience

Work History

Concierge

Royal Caribbean International
Miami
06.2024 - 12.2025
  • Offered personalized concierge services for Vip guest staying in Suites, such as booking appointments, handling complaint, arranging transportation and providing details information about the ship and port of calls and other activities.

Concierge

Royal Caribbean International
Miami
12.2024 - 05.2025
  • Welcomed guests with warmth, delivering outstanding customer service during their stays, Managed reservations and transportation services accurately for smooth operations.
  • Responded promptly to guest inquiries about local attractions and dining choices, facilitated organization of special requests for events, creating memorable experiences.
  • Upheld cleanliness and organization of the concierge area to ensure an inviting atmosphere.

Guest Services Officer

ROYAL CARIBBEAN INTERNATIONAL
Miami
07.2022 - 05.2023
  • July 2022 - June 2023 - Oasis of the Seas.
  • Nov 2023 - Feb 2024 - Icon of the Seas.

Assistant Waiter

ROYAL CARIBBEAN INTERNATIONAL
Miami
02.2022 - 07.2022
  • During the contract on Oasis of the Seas, simultaneously working in a restaurant as an Assistant Waiter and doing cross training for Guest Services

Restaurant attendant

ROYAL CARIBBEAN INTERNATIONAL
Miami
03.2019 - 01.2022
  • Mar 2019 - Nov 2019 - Symphony of the Seas
  • Jan 2020 - Jun 2020 (Pandemic) - Symphony of the Seas
  • May 2021 - Jan 2022 - Independence of the Seas

Call Center Supervisor

TELEPERFORMANCE
San Salvador
08.2020 - 05.2021
  • Supervision and training of 22 new hired call center agents - working for US company "Credit Karma"

Call Center Agent

TELEPERFORMANCE
San Salvador
06.2018 - 09.2018
  • Working sales and customer service for "Sprint" - US cellular company

Call Center Agent

SYKES EL SALVADOR
San Salvador
04.2017 - 06.2018
  • Working for Expedia (Hotels.com) - Hotel Reservations, Customer Service, Sales, Refunds, Relocation of Guests, Cooperation with Hotel Owners

Junior Accountant Trainee

CERFICON - ACCOUNTING OFFICE
San Salvador
01.2013 - 08.2013
  • Performing accounting tasks for business partners and associates

Education

Bachelor - Commerical Accounting

Universidad de El Salvador
San Salvador, El Salvador
01.2018

High School Diploma -

Instituto Nacional de Soyapango
San Salvador, El Salvador
01.2013

Skills

  • Reservation management
  • Transportation coordination
  • Problem solving
  • Concierge services
  • Event planning
  • Hospitality knowledge
  • Attention to detail
  • Effective communication
  • Decision-making
  • Detail-oriented approach
  • Proactive attitude
  • Team collaboration

Languages

Spanish - Native, English - Fluent, Portuguese - Intermediate

Personal details

  • Date of birth: 1993-08-14
  • Nationality: Salvadoran
  • Visa status: C1D - Valid until 2028.

Timeline

Concierge

Royal Caribbean International
12.2024 - 05.2025

Concierge

Royal Caribbean International
06.2024 - 12.2025

Guest Services Officer

ROYAL CARIBBEAN INTERNATIONAL
07.2022 - 05.2023

Assistant Waiter

ROYAL CARIBBEAN INTERNATIONAL
02.2022 - 07.2022

Call Center Supervisor

TELEPERFORMANCE
08.2020 - 05.2021

Restaurant attendant

ROYAL CARIBBEAN INTERNATIONAL
03.2019 - 01.2022

Call Center Agent

TELEPERFORMANCE
06.2018 - 09.2018

Call Center Agent

SYKES EL SALVADOR
04.2017 - 06.2018

Junior Accountant Trainee

CERFICON - ACCOUNTING OFFICE
01.2013 - 08.2013

Bachelor - Commerical Accounting

Universidad de El Salvador

High School Diploma -

Instituto Nacional de Soyapango

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