Yonna Hinkle

As a receptionist I was responsible for creating a positive first impression that the patients received when they walked into our store. As an optical receptionist I worked as part of a team of eye care professionals including optometrists. The receptionists’ main priorities were to assist patients either over the phone or in person. I was able to build trusting relationships with patients and staff. As well as float to other locations outside my region to assist in training and day to day office operations.

As a receptionist I gained basic understanding of the different types of optical aids available, and also was responsible for handling patient accounts, records, and medical billing.

My duties include (but are not limited to):

Duties/Responsibilities:

• Greeting patients
• Gathering and updating patients’ insurance
• All computer functions (i.e., receipts, job entries)
• Day-to-day business completion (close out, weekly reporting)
• Maintaining patients’ medical records
• Insurance-authorizations and rejections and patient notifications
• Review of the patients bills for accuracy and completeness and proactively obtain any missing payer information for inclusion
• Post adjustments, transfer of responsibility, and refunds, when needed, and update accounting records accordingly
• Prepare invoices, reconcile billing, compile reports and other documents using billing software, and field related questions from internal teams and customers
• Submit insurance claims and follow up on unpaid, rejected, or denied claims to resolve and resubmit when required
• Answer all patient questions related to account status, activity, and outstanding charges
• Scheduling appointments/managing appointment book
• Ensuring the smooth flow of the office
• Supporting opticians and managers
• Ability to participate in an active and busy environment

As a Von Maur sales associate I provided various selling services to customers, both in-person and over the telephone. My primary job responsibilities include the following:

•Provide excellent customer service

•Sell at or above sales goals, maintaining account solicitation and non-selling goals

•Develop and maintain a listing of customers through the Customer Follow-Up Program. Contact customers via telephone and written communication..

•Learned about products in the department and other areas of the store, in order to provide better customer service and to work in other areas as needed.

•Unpack, displays, and maintains the condition of department merchandise.

•Clean and maintain the department and stock areas, including dusting fixtures and sweeping the floor.

The Michigan Event Team is responsible for ensuring guests of Michigan Athletics feel welcome and that all policies and procedures are being followed. My goal is to make the game day experience safe and enjoyable for all guests, while always striving to provide exceptional experiences!

My duties include (but are not limited to):

• Greeting the visiting team, players, parents, recruits and alumni
• Assist handicap and physically impaired guests to their seats
• Assist with police and security to check and maintain a safe environment.

As the International Shipping Manager I was responsible for managing the shipping of goods to and from international locations, and working closely with cross-functional teams, including logistics, supply chain, and customs brokers, to ensure that shipments are delivered on time, at the best possible cost, and in compliance with regulatory requirements. Also oversaw the development and implementation of shipping policies and procedures and managed relationships with shipping carriers and freight forwarders.

My responsibilities included (but were not limited to):

• Develop and implement shipping strategies that optimize cost-effectiveness, meet customer requirements, and comply with regulatory requirements.
• Coordinate the shipment of goods to and from international locations, including negotiating rates with shipping carriers and freight forwarders and managing customs clearance processes.
• Develop and maintain relationships with shipping carriers and freight forwarders to ensure ongoing supply chain stability and identify potential opportunities for cost savings or process improvements.
• Ensure that shipments are delivered on time, at the best possible cost, and in compliance with regulatory requirements, including customs regulations, import/export controls, and hazardous materials regulations.
• Monitor and report on shipping performance and develop and implement corrective actions as needed.
• Develop and maintain shipping policies and procedures that comply with applicable laws and regulations and support business objectives.
• Collaborate with cross-functional teams, including logistics, supply chain, and customs brokers, to ensure that shipping activities are aligned with business objectives and meet customer requirements.
• Manage the shipping budget and provide regular reports to senior management on shipping activities and performance.
• Stay up-to-date with industry trends, shipping regulations, and compliance requirements to ensure that the company remains competitive and compliant.
• Lead and manage a team of shipping professionals, including setting goals and performance targets, providing feedback and coaching, and supporting professional development.