Yonna Wiederin

• I currently review and process Supplemental Health Claims which include Accident, Critical Illness, Hospital Indemnity and Health & Wellness.
• I previously reviewed and processed Franklin Madison Hospital Stay claims, Pearl Cancer claims and Unemployment Claims as well. I continue to be a resource and assist the Macon IU team with any questions or assistance they may need,
• I processed Disability and Life claims prior to the reorganization of the teams.
• I have met and continued to meet my commitments for the 4DX WIG's and have reduced my turn around times significantly on all types of claims.
• Maintained up-to-date knowledge of industry trends, regulations, and best practices to ensure compliance in all payment processes.
• Boosted customer satisfaction with timely and accurate processing of various payment methods.
• Strengthened financial security by monitoring potential fraudulent activities and implementing preventive measures.

• Support services for other departments
• Processed mailing of claim documents
• Incurred claims
• Phone Support
• Miscellaneous tasks as needed

• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Developed and maintained strong relationships with customers, resulting in repeat business and referrals.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Maintained product inventory and visual displays.

• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.

• Enhanced office efficiency by performing accurate data entry and document processing tasks.
• Supported team members by managing multiple administrative tasks, including filing and scheduling appointments.
• Streamlined communication within the organization through timely responses to emails and phone calls.
• Ensured accuracy of records by consistently updating and maintaining databases with up-to-date information.
• Improved overall productivity by efficiently prioritizing and completing assigned tasks in a timely manner.
• Contributed to a well-organized office environment thorough detailed file management and record-keeping practices.
• Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
• Maintained a high level of confidentiality when handling sensitive information, ensuring the privacy of residents and colleagues alike.
• Responsible for maintaining resident charts, scheduling appointments and transportation.
• Processed Medicare Claims
• Handled resident trust fund and petty cash.

• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
• Administered medication and treatments
• Built rapport with patients and families, providing emotional support during difficult times.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.

• Enhanced office efficiency by performing accurate data entry and document processing tasks.
• Supported team members by managing multiple administrative tasks, including filing and scheduling appointments.
• Streamlined communication within the organization through timely responses to emails and phone calls.
• Ensured accuracy of records by consistently updating and maintaining databases with up-to-date information.

• Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
• Contributed to a well-organized office environment through thorough file management and record-keeping practices.
• Improved overall productivity by efficiently prioritizing and completing assigned tasks in a timely manner.
• Researched and processed paternity files
• Processed and supported child support files and cases

See above job description for Certified Nursing Assistant andTMA