Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yonnae Davis

Summary

Dynamic and dedicated professional with a strong background in customer service at Dollar General. Proven ability to enhance customer satisfaction through effective conflict resolution and exceptional communication skills. Reliable team player with a keen eye for detail and proficiency in Microsoft Office, committed to maintaining operational efficiency and a positive shopping experience.

Overview

3
3
years of professional experience

Work History

Cashier/stocker

Dollar General
07.2022 - 11.2022
  • Maintained accurate cash drawers, ensuring accountability and minimizing discrepancies.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted with inventory management by restocking shelves and conducting stock counts.
  • Collaborated with team members to maintain a clean and organized store environment.
  • Handled returns and exchanges in accordance with company policies, enhancing customer satisfaction.
  • Monitored store security by identifying suspicious activities and reporting them to management.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Cashier

Family Dollar
03.2022 - 06.2022
  • Maintained accurate cash drawer and ensured proper change distribution.
  • Assisted customers with inquiries and provided exceptional service.
  • Restocked shelves and organized merchandise to enhance shopping experience.
  • Monitored inventory levels and reported discrepancies to management.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Collaborated with team members to ensure smooth daily operations.
  • Employed effective communication skills to resolve customer issues promptly.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Processed customer transactions efficiently using point-of-sale systems.

Recreation Center Attendant

Montclair University
08.2019 - 08.2020
  • Assisted with daily operations, ensuring cleanliness and organization of center facilities.
  • Supported staff in maintaining equipment and supplies for seamless service delivery.
  • Learned safety protocols to promote a secure environment for guests and team members.
  • Engaged with patrons to provide information about services and activities offered.
  • Observed and reported maintenance needs to enhance facility conditions and guest experiences.
  • Maintained accurate records of inventory and equipment usage for operational efficiency.

Education

Master of Science - Psychology

Southern New Hampshire University
Hooksett, NH
08.2026

Bachelor of Arts - Psychology

Montclair State University
Montclair, NJ
05.2023

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Team collaboration
  • Reliability and punctuality
  • Written and verbal communication
  • Professionalism and courtesy
  • Conflict resolution
  • Customer service and conflict resolution
  • Organizational skills and attention to detail
  • Team collaboration in high-demand environments
  • Microsoft Office (Word, Excel, PowerPoint)
  • Research and data interpretation (psychology background)

Timeline

Cashier/stocker

Dollar General
07.2022 - 11.2022

Cashier

Family Dollar
03.2022 - 06.2022

Recreation Center Attendant

Montclair University
08.2019 - 08.2020

Master of Science - Psychology

Southern New Hampshire University

Bachelor of Arts - Psychology

Montclair State University

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