Summary
Overview
Work History
Education
Skills
Doing hair
Timeline
Generic

Yonnie Cassel

Arlington,TX

Summary

Proven Customer Service Representative at Urban Air, adept in problem-solving and active listening, enhanced customer loyalty through empathetic conflict resolution. Excelled in warehousing functions, streamlining inventory management for efficiency. Demonstrated critical thinking in high-stress situations, significantly improving client relations and operational workflows. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Urban Air
05.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Take orders from customers and employees
  • Serve food,
  • Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
  • Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
  • Kept facilities clean and prepared party areas promptly for upcoming events.
  • Served food and beverages efficiently while adhering to proper safety guidelines, contributing to an enjoyable dining experience for attendees.
  • Maintained open communication with parents throughout events, fostering trust and confidence in our services.
  • Developed strong rapport with clients by actively listening to their needs and promptly addressing concerns.
  • Provided support in inventory management tasks, ensuring adequate supplies were available for each event as needed.
  • Handled challenging situations or unexpected issues calmly and professionally, preserving a positive atmosphere during events.
  • Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.

Education

Bachelor of Science - Nursing

Tarrant County College District
Fort Worth, TX
05.2027

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Money handling abilities
  • Client Relations
  • Retail store support
  • Warehousing functions

Doing hair

"One way I make money and stay occupied is by doing hair. My clients usually book appointments in advance and let me know what hairstyles they want ahead of time. If they have the hair ready and would like me to pre-style it before their appointment, I offer that service so they won't have to wait. We also discuss pricing and timing before the appointment day."

Timeline

Customer Service Representative

Urban Air
05.2023 - Current

Bachelor of Science - Nursing

Tarrant County College District

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Yonnie Cassel