Yono Hong
La Crescenta,CA
Summary
Dedicated and dependable Management Analyst skilled in critical thinking and problem-solving. Well-organized, proactive, and punctual with a collaborative mindset.
Overview
30
30
years of professional experience
Work History
Management Analyst
Office of Procurement, CAO
Los Angeles, CA
02.2023 - Current
- Analyzed citywide procurement processes to identify opportunities for improvement through technological enhancements on LAPOP/RAMP.
- Conducted a comprehensive survey of all Mayor-Council-controlled departments to evaluate their procurement processes and identify specific needs.
- Developed standardized pre-solicitation workflows and created operational guides in both written and video formats.
- Developed a comprehensive End-to-End Procurement System Development Report that outlines the necessary policy functionalities for the proposed new modules for LAPOP/RAMP.
- Coordinated with ITA staff and Deloitte Consulting to ensure project objectives were met effectively and to resolve any issues promptly.
- Facilitated training sessions (over 30 sessions so far) for policy and department users from all departments.
- Held regular office hours twice a week for six months after launching the new system enhancements for department users, providing procurement guidance, and support.
- Troubleshot issues effectively, ensuring smooth operations and user satisfaction through ServiceNow tickets, emails, and Google Chats.
- Held one-on-one meetings with department users, as needed, to address specific concerns and provide tailored assistance.
- Provided support to department users with contract attestation requests for both procurement and non-procurement contracts since January 2025.
- Assisted with coordinating the Budget 2023-24 Contractual Services Schedules for budget preparation.
Management Analyst (Acting Supervisor)
LA Housing Department
Los Angeles, CA
05.2019 - 02.2023
- Supervised as many as nine staff members: six Management Assistants, two Management Analysts, and one Senior Administrative Clerk; assessed their workload; and approved their D-time.
- Regularly participated in meetings with the management, Court Monitor, Plaintiffs, and data experts to develop a monitoring compliance and enforcement plan, a comprehensive database, and monitoring procedures for staff.
- Worked closely with Systems staff as a primary lead for the Policy Compliance Section in developing a comprehensive database, policy compliance module, property management plan module, quarterly reports module, training module, grievance module, and Affordable and Accessible Housing Registry.
- Utilized Jira tickets with Systems staff for system bug fixes, improvements, and enhancement requests for the internal modules, and external website.
- Analyzed and resolved data discrepancies by coordinating with the users and systems staff.
- Prepared monthly, quarterly, and semi-annual reports to the Department of Housing and Urban Development, Court Monitor, and Plaintiffs to ensure compliance with the Corrected Settlement Agreement, and Voluntary Compliance Agreement.
- Trained new staff on internal modules and the external website.
- Monitored staff's audit cases, policy review reports, quarterly reports, and property management plans for accuracy.
- Developed policy compliance-related forms and email templates with other senior staff.
- Participated in reviewing RFP proposals and exhibits for the Accessible Housing Program Expert Auditor.
Management Analyst
LA Housing + Community Investment Department
Accessible Housing Program, Policy Compliance Section
06.2017 - 04.2019
- Monitored multi-family housing developments for adherence to Fair Housing Policies for Persons with Disabilities.
- Developed Monitoring Compliance and Enforcement Plan in collaboration with senior staff.
- Reviewed Policy compliance forms and email templates to ensure clarity and effectiveness.
- Coordinated data collection on Policy compliance across all covered housing developments.
- Produced statistical reports reflecting the compliance status of housing developments.
- Collaborated with System staff to create modules for Policy compliance, performance management, training, and grievance processes.
- Established an Affordable and Accessible Housing Registry to facilitate resource access.
Management Analyst
City of Los Angeles, Department of Public Works
Bureau of Contract Administration, Office Of Wage Standards
09.2015 - 06.2017
- Supervised five management assistants in wage compliance analysis and reporting.
- Conducted training on wage compliance and investigation procedures for staff.
- Developed and maintained a case management tracking spreadsheet for effective monitoring.
- Generated statistical reports on wage compliance to guide decision-making.
- Investigated wage compliance cases through site visits, worker interviews, and audits.
- Coordinated outreach campaigns with the Office of Wage Standards and city departments.
- Managed advertising for 18 ethnic publications across multiple platforms.
- Presented outreach efforts and invoice approvals at Board of Public Works meetings.
Management Analyst
City of Los Angeles, Department of Public Works
Bureau of Contract Compliance, Labor Compliance Section
03.2008 - 08.2015
- Served as liaison to Port of Los Angeles Construction Division.
- Attended preconstruction meetings to clarify California Labor Codes and City’s Project Labor Agreement requirements.
- Reviewed contractors' certified payroll documents for compliance with Prevailing Wage regulations.
- Assessed wage restitution claims and evaluated penalties for State wage violations.
- Administered Project Labor Agreement(PLA) rules and regulations throughout project duration.
- Participated in PLA Progress Meetings, providing updates to project engineers and PLA Coordinator.
- Compiled monthly and quarterly PLA reports for Port stakeholders.
- Recommended liquidated damage penalties for non-compliance on PLA projects.
Management Analyst
City of Los Angeles, Department of Public Works
Bureau of Contract Administration, Subcontractor Outreach Enforcement Section
08.2007 - 03.2008
- Evaluated good faith efforts and outreach initiatives for MBE/WBE/OBE by contractors and vendors.
- Monitored MBE/WBE/OBE participation levels in compliance with the Mayor’s Executive Directive for the Department of Public Works.
Management Assistant
City of Los Angeles, Department of Public Works
Bureau of Contract Administration, Labor Compliance Section
11.2006 - 07.2007
- Conducted preconstruction meetings to clarify California labor codes and regulations for contractors.
- Reviewed certified payroll documents submitted by contractors for compliance.
- Organized project files and drafted correspondences to maintain clear communication.
- Interviewed workers at public works job sites to gather essential feedback.
- Assessed contractor adherence to California labor codes, identifying potential violations.
Owner/Manager
Street Corner News
Arcadia, CA
01.2004 - 01.2005
- Managed operations of a franchise convenience store to ensure efficiency and profitability.
- Oversaw staff hiring and initiated comprehensive training programs for new employees.
- Scheduled processes to optimize workflow and enhance operational performance.
RealEstateBroker
Coldwell Banker Realtors
Los Angeles, CA
01.2002 - 01.2004
- Facilitated client sales and acquisitions of business opportunities and commercial properties.
- Guided clients in establishing franchise business opportunities.
Architect
Frank Gehry and Associates
Santa Monica, CA
01.1998 - 01.2001
- Drafted architectural plans and sections using AutoCAD and 3D rendering software.
- Constructed scaled architectural models for competition projects.
- Collaborated with consultants to ensure compliance with building codes and regulations.
Intern
SQLA Landscape Architects
Los Angeles, CA
01.1997 - 01.1998
- Utilized AutoCAD for precise computer drafting of architectural designs.
Employed Form Z for high-quality 3D computer rendering of visual presentations.
Teller/NewAccount
Bank of America
Los Angeles, CA
01.1996 - 01.1997
- Provided exceptional customer service to meet daily banking needs, while assisting loan officers with small business loan accounts.
Education
B.A - Interior Architecture
Woodbury University
Burbank, CA1998
Environmental Design
Otis College Of Art
Los Angeles, CA1996
Interior Design
Academy Of Art College
San Francisco, CA1995
Chemistry
University Of California
Irvine, CA1994
Skills
- Office Administration Skills
- EEO & You
- EEO Challenge
- Disability and Reasonable Accommodation
- Public Speaking
- Supervisory Skills
- Frontline Supervision
- City of Los Angeles Sexual Harassment: California Management Certificate
- MS Word, Excel, Access, Internet Explorer
- Korean – Spoken/Written (Fluent)
- Auto Cad Drafting
- Customer services
Timeline
Management Analyst
Office of Procurement, CAO
02.2023 - Current
Management Analyst (Acting Supervisor)
LA Housing Department
05.2019 - 02.2023
Management Analyst
LA Housing + Community Investment Department
06.2017 - 04.2019
Management Analyst
City of Los Angeles, Department of Public Works
09.2015 - 06.2017
Management Analyst
City of Los Angeles, Department of Public Works
03.2008 - 08.2015
Management Analyst
City of Los Angeles, Department of Public Works
08.2007 - 03.2008
Management Assistant
City of Los Angeles, Department of Public Works
11.2006 - 07.2007
Owner/Manager
Street Corner News
01.2004 - 01.2005
RealEstateBroker
Coldwell Banker Realtors
01.2002 - 01.2004
Architect
Frank Gehry and Associates
01.1998 - 01.2001
Intern
SQLA Landscape Architects
01.1997 - 01.1998
Teller/NewAccount
Bank of America
01.1996 - 01.1997
B.A - Interior Architecture
Woodbury University
Environmental Design
Otis College Of Art
Interior Design
Academy Of Art College
Chemistry
University Of California
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