YONSHEIKA MOORE

• Maintain recordkeeping procedures and protocols for FTZ managed services.
• Interface with client providing high levels of customer service.
• Daily analysis and resolution of inventory discrepancies and other data errors.
• Comply with the FTZ Operator’s Manual for each client and provide updates as necessary.
• Responsible for accuracy of light accounting support, billing, and collection.
• Responsible to maintain all company documentation and permits in order.
• Develop and implement best practices.

• Optimized material flow by implementing efficient inventory management systems.
• Facilitated clear communication between departments regarding material needs and availability.

• Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
• Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
• Utilized POS system to receive and process food and beverage orders.
• Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
• Greeted customers and answered inquiries regarding menu items and specials.
• Operated cash register to accept cash, debit and credit card payments from customers.

Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Familiarity with local streets, neighborhoods, and routes
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Delivers high-quality products to our customers in a safe, courteous, and timely manner.
• Establishes and maintains outstanding relations with customers.
• Reviews and verifies invoices and purchase requests to ensure accuracy.
• Inspects delivery vehicles and ensures the safety and security of the loading and unloading process.
• Contacts customers to confirm delivery details.
• Determines placement of merchandise, follows safety and lifting protocols during deliveries, and conducts safety reviews.
• Maintains delivery logs and records

• Performs complex assembly work
• Tasks require the use of state of art manufacturing tools, precision measuring equipment, and machinery
• Able to follow verbal and written instructions for specialized equipment
• Completes standard work process and follows trained procedures
• Operates complex manufacturing equipment under supervision
• Escalates technical problems to the appropriate support groups and leaders
• Identifies continuous improvement opportunities
• Follows safety guidelines & procedures
• Maintains a clean and orderly work area
• Evaluates the assembly processes and equipment to look for continuous improvement opportunities

• Maintain, update, and purge suspense/closed files; examine and perfect documents; determine header data and number returns/documents; maintain supplies and prepares requisitions
• Perform a variety of administrative tasks using an automated system which involves; assigning, maintaining, monitoring, or updating work status and inventory records; ordering research; acknowledging correspondence; maintaining, updating and initiating personnel records; administering recall/release of seasonal employees; and performing other support activity
• Prepare and maintain regular production/inventory reports using established formats and sources of data applicable to the program, functional, or organizational reporting requirements

• Troubleshoots and resolve problems that an associate encounter with inventory
• Printing ASIN labels, damaging out products and adding expiration dates to food and health products
• Resolve issues in a timely manner
• Use Excel to track problems and solve issues efficiently and accurately
• Order inventory to complete order for damaged or missing orders

• Creates a pre-shift plan that describes associate line up, production and quality goals while soliciting associate feedback on missed opportunities and successes
• Provides daily management and support for the team to achieve operational success
• Actively displays managerial courage by proactively addressing issues and conflict taking ownership for team and their performance
• Cultivates, coaches and leads the team environment by encouraging and implementing cross training, cooperation, flexibility and teamwork
• Ensures people and resources are applied in an efficient and effective manner to meet delivery requirements while achieving quality and safety standards
• Consistently promotes high standards through personal example and roll out through the team
• Liaise and communicate with other departments and ensure an effective interface is maintained
• Investigate and report all accidents and incidents