Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yontare Allison

Athens,GA

Summary

Motivated cybersecurity student with multiple industry certifications and strong foundational knowledge in IT security, network infrastructure, and system administration. Currently pursuing a B.S. in Cybersecurity with focus on hands-on labs and real-world scenarios.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Remote IT Support Specialist

Cox Communications
Remote
06.2023 - 01.2025
  • Delivered phone and remote access support; followed up on customer satisfaction and resolution.

Technical Support Specialist

University Of Georgia
Athens, Georgia
08.2021 - 05.2023
  • Supported faculty and staff with software and hardware troubleshooting; documented issues in ticketing system.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.

Call Center Representative

Comcast, Xfinity
Lawrenceville, Georgia
11.2019 - 08.2020
  • Helped customers resolve internet, router, and service issues remotely using diagnostics tools.
  • Navigated through computer systems to review information and respond appropriately to callers.

IT Technical Support Intern

GGC
Lawrenceville , GA
08.2019 - 08.2020
  • Helped configure new computers, reset passwords, and supported campus-wide IT issues.

IT Help Desk Technician

Best Buy
Lawrenceville, GA
06.2018 - 07.2019
  • Provided phone and in-person tech support for consumer electronics and software issues.
  • Guided customers through step-by-step solutions in a clear and concise manner.
  • Assisted customer in understanding products, components and systems using technical demonstration.

Education

Bachelor of Science - Cybersecurity

Western Governors University
Salt Lake City, UT
12-2025

Skills

  • Cybersecurity & Risk Management
  • Threat Detection & Analysis
  • Incident Response Procedures
  • Risk Assessment & Mitigation
  • Security Controls Implementation
  • Cryptography Fundamentals
  • IT Infrastructure & Support
  • Windows OS & System Troubleshooting
  • Basic Active Directory & Account Management
  • Identity & Access Management (IAM)
  • System Hardening & Patch Management
  • Log Monitoring & Analysis
  • Soft Skills
  • Technical Communication
  • Problem Solving
  • Customer Focused Support
  • Time Management & Team Collaboration

Certification

  • CompTIA Security+, Validates baseline cybersecurity skills
  • Network Pro, Demonstrates practical networking knowledge
  • Security Pro, Proficiency in implementing security measures
  • Google IT Support, IT fundamentals, troubleshooting, and system support
  • Information Technology Specialist (ITS), Industry aligned technical competency
  • Microsoft Office Specialist Associate, Certified in key Office applications
  • Microsoft Office Specialist Expert, Advanced Office tools expertise

Timeline

Remote IT Support Specialist

Cox Communications
06.2023 - 01.2025

Technical Support Specialist

University Of Georgia
08.2021 - 05.2023

Call Center Representative

Comcast, Xfinity
11.2019 - 08.2020

IT Technical Support Intern

GGC
08.2019 - 08.2020

IT Help Desk Technician

Best Buy
06.2018 - 07.2019

Bachelor of Science - Cybersecurity

Western Governors University

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Yontare Allison