Yony Ayala
San Salvador,El Salvador
Summary
Experienced hospitality professional with 6 years of combined experience in the restaurant industry, including 4 years as a restaurant waiter and 2 years as a chef assistant. Adept at delivering exceptional customer service, handling high-volume dining environments, and ensuring smooth coordination between front-of-house and kitchen operations. Skilled in food preparation, order management, and maintaining high standards of cleanliness and organization. Recognized for strong communication skills, attention to detail, and a proactive approach to problem-solving, contributing to an outstanding dining experience for guests
Overview
8
8
years of professional experience
Work History
Airbnb Property Management Assistant
Vacasa Property Management
El Salvador
05.2022 - Current
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
Chef Assistant
Restaurant Chatos
San Salvdor
03.2020 - 05.2023
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
- Collaborated with team members to ensure timely delivery of orders, improving overall dining experience for guests.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Provided support during special events and catering functions, ensuring consistent quality across all offerings.
- Trained new kitchen staff on proper food handling and preparation techniques.
- Trained new staff members on kitchen procedures, contributing to the growth of a cohesive culinary team.
- Cleaned and oiled kitchen equipment to maintain optimized function.
- Pushed, pulled and transported large loads and objects.
Restaurant Waiter
Restaurant Taqueria Andale
Antiguo Cuscatlan El Salvador
11.2016 - 03.2020
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Education
High School -
Liceo Cristiano
San Salvador10.2016
Skills
- Order Taking
- Cleanliness
- Service Quality
- Table Setting
- Food safety awareness
- Menu Memorization
- Guest Relations
- Knife Skills
- Cooking techniques
- Recipe Development
- Food Storage
- Order Accuracy
- Professional Appearance
- Food inspection
- Banquet Coordination
- Attention to Detail
- Reliable and Responsible
- Adaptable and Flexible
- High Energy and Stamina
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Airbnb Property Management Assistant
Vacasa Property Management
05.2022 - Current
Chef Assistant
Restaurant Chatos
03.2020 - 05.2023
Restaurant Waiter
Restaurant Taqueria Andale
11.2016 - 03.2020
High School -
Liceo Cristiano