Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yony Ayala

San Salvador,El Salvador

Summary

Experienced hospitality professional with 6 years of combined experience in the restaurant industry, including 4 years as a restaurant waiter and 2 years as a chef assistant. Adept at delivering exceptional customer service, handling high-volume dining environments, and ensuring smooth coordination between front-of-house and kitchen operations. Skilled in food preparation, order management, and maintaining high standards of cleanliness and organization. Recognized for strong communication skills, attention to detail, and a proactive approach to problem-solving, contributing to an outstanding dining experience for guests

Overview

8
8
years of professional experience

Work History

Airbnb Property Management Assistant

Vacasa Property Management
05.2022 - Current
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.

Chef Assistant

Restaurant Chatos
03.2020 - 05.2023
  • Prepared and cooked quality meals in high-volume, fast-paced service environments.
  • Followed recipes and instructions to achieve quality and presentation standards.
  • Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
  • Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
  • Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
  • Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
  • Collaborated with team members to ensure timely delivery of orders, improving overall dining experience for guests.
  • Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
  • Used variety of kitchen tools and appliances to prepare ingredients and meals.
  • Provided support during special events and catering functions, ensuring consistent quality across all offerings.
  • Trained new kitchen staff on proper food handling and preparation techniques.
  • Trained new staff members on kitchen procedures, contributing to the growth of a cohesive culinary team.
  • Cleaned and oiled kitchen equipment to maintain optimized function.
  • Pushed, pulled and transported large loads and objects.

Restaurant Waiter

Restaurant Taqueria Andale
11.2016 - 03.2020
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.

Education

High School -

Liceo Cristiano
San Salvador
10.2016

Skills

  • Order Taking
  • Cleanliness
  • Service Quality
  • Table Setting
  • Food safety awareness
  • Menu Memorization
  • Guest Relations
  • Knife Skills
  • Cooking techniques
  • Recipe Development
  • Food Storage
  • Order Accuracy
  • Professional Appearance
  • Food inspection
  • Banquet Coordination
  • Attention to Detail
  • Reliable and Responsible
  • Adaptable and Flexible
  • High Energy and Stamina

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Airbnb Property Management Assistant

Vacasa Property Management
05.2022 - Current

Chef Assistant

Restaurant Chatos
03.2020 - 05.2023

Restaurant Waiter

Restaurant Taqueria Andale
11.2016 - 03.2020

High School -

Liceo Cristiano

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