Yoo Min Ko
Levittown
Summary
Developed strong patient care, communication, and organizational skills in clinical environment. Seeking to transition into new field, leveraging background in understanding patient needs and executing medical procedures. Dedicated to applying these transferrable skills to make positive impact in new role.
Overview
5
5
years of professional experience
Work History
Barista Shift Lead
Cafe Lami
04.2023 - 08.2024
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
- Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
Receptionist
Fantastic Lash
03.2022 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Academic English Instructor
Enovels
03.2021 - 09.2021
- Improved student comprehension by incorporating visual aids and real-life examples into lesson plans.
- Evaluated student progress through regular assessments, providing constructive feedback for improvement and modifying instruction as needed.
- Established a positive learning environment by fostering open communication, promoting mutual respect, and encouraging active participation from all students.
- Enhanced student engagement through the use of multimedia resources in lectures and assignments.
- Developed tailored lesson plans for diverse student populations, addressing individual needs and fostering academic growth.
- Participated in professional development opportunities to stay current on teaching strategies, integrating newly-acquired techniques into classroom practice.
- Mentored students on effective study habits, leading to increased retention rates and improved overall academic performance.
Academic English Instructor
Read101
09.2019 - 12.2020
- Evaluated student progress through regular assessments, providing constructive feedback for improvement and modifying instruction as needed.
- Established a positive learning environment by fostering open communication, promoting mutual respect, and encouraging active participation from all students.
- Coordinated with other faculty members on interdisciplinary projects that connected multiple subject areas, enriching the educational experience for students.
- Assisted struggling students through one-on-one tutoring sessions, resulting in enhanced understanding of course material and improved test scores.
- Developed lesson plans and adapted curriculum to meet individual needs of students
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
- Assigned books and other materials to improve reading comprehension.
- Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
Education
Bachelor of Science - Nursing
Adelphi University
Garden City, NY12-2025
Skills
- Reliability and punctuality
- Workplace safety
- Cleanliness maintenance
- Adaptability to change
- Cafe inventory
- Team leadership
- Telephone skills
- Data entry
- Schedule management
- Vitals monitoring
- Task prioritization
- Patient assessments
- Patient monitoring
- Medication administration
- Medical documentation
- Certified in CPR/AED
- Documentation
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Barista Shift Lead
Cafe Lami
04.2023 - 08.2024
Receptionist
Fantastic Lash
03.2022 - 08.2023
Academic English Instructor
Enovels
03.2021 - 09.2021
Academic English Instructor
Read101
09.2019 - 12.2020
Bachelor of Science - Nursing
Adelphi University
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