Yoonjin Yoo
Los Angeles,CA
Summary
Dynamic professional with a strong background in front desk operations and event management. Known for exceptional multitasking abilities and effective communication, ready to enhance customer experiences and streamline operational processes.
Overview
10
10
years of professional experience
Work History
Receptionist
Pharaoh Karaoke Lounge
Los Angeles, California
12.2024 - 12.2025
- Managed high-volume reservations via phone, text, and email with precision.
- Coordinated group and private event bookings, ensuring efficiency and accuracy.
- Acted as primary contact for guest inquiries and scheduling needs.
- Maintained organized reservation records and confirmed all bookings promptly.
- Delivered professional customer service in a fast-paced environment.
- Quickly assimilated operational manuals, policies, and procedures to enhance performance.
Assistant Manager
BHC Chicken
Los Angeles, California
05.2024 - 09.2025
- Streamlined daily restaurant operations in collaboration with general manager.
- Supervised staff, delegating tasks to enhance service efficiency.
- Managed customer complaints professionally, ensuring resolution and satisfaction.
- Oversaw cash management, inventory control, and vendor coordination.
- Facilitated training for new hires and shift leaders to promote skill development.
Hair Designer /Salon Stylist
Pink Baby for you
Los Angeles, California
07.2022 - 08.2024
- Designed custom hairstyles for diverse clientele in a fast-paced salon environment.
- Consulted with clients to understand their hair needs and preferences effectively.
- Collaborated with team members to maintain a positive and creative salon atmosphere.
- Educated clients on proper hair care techniques and product recommendations.
Cafe Manager
TPO Coffee
Los Angeles, California
05.2021 - 02.2022
- Oversaw daily café operations, including staff supervision and scheduling.
- Managed customer inquiries, phone orders, and issue resolution efficiently.
- Handled POS system operations, cash management, and end-of-day reporting.
- Ensured strict compliance with health and safety regulations post-COVID.
Cashier /Restaurant Server
Agassi Gopchang
Los Angeles, California
03.2019 - 01.2020
- Delivered attentive customer service in fast-paced restaurant environment.
- Managed front register operations, processing payments and take-out orders efficiently.
- Assisted with table service to enhance guest experience and satisfaction.
- Maintained cleanliness and organization of front-of-house areas to ensure optimal dining conditions.
Receptionist /Hair Salon Assistant
Atelier by Tiffany
Los Angeles, California
09.2017 - 01.2020
- Oversaw front desk operations, managing scheduling, phone inquiries, and client check-ins.
- Ensured luxury and welcoming environment by greeting clients promptly.
- Maintained accurate client records and appointment schedules.
- Assisted stylists to enhance daily salon workflow efficiency.
Barista / Cashier /Store Manager
Tom N Toms
Los Angeles, California
06.2016 - 04.2018
- Executed daily opening and closing procedures in high-volume café environment.
- Supervised staff schedules and shift operations after promotion to Manager.
- Trained new employees on customer service standards to enhance team performance.
- Handled cash register and POS system, ensuring accurate daily cash reconciliation.
- Managed inventory to maintain optimal stock levels and reduce waste.
- Prepared coffee and beverages efficiently to meet high customer demand.
Education
High School Diploma -
High School Diploma
Los Angeles, CASkills
- Reservation and event management
- Customer relationship management
- Scheduling systems and accuracy
- Staff supervision and training
- Front desk operations
- Appointment scheduling support
- Client intake and consultation
- POS systems and cash handling
- Customer service and conflict resolution
- Multitasking in high-volume settings
- Bilingual communication: English and Korean
Timeline
Receptionist
Pharaoh Karaoke Lounge
12.2024 - 12.2025
Assistant Manager
BHC Chicken
05.2024 - 09.2025
Hair Designer /Salon Stylist
Pink Baby for you
07.2022 - 08.2024
Cafe Manager
TPO Coffee
05.2021 - 02.2022
Cashier /Restaurant Server
Agassi Gopchang
03.2019 - 01.2020
Receptionist /Hair Salon Assistant
Atelier by Tiffany
09.2017 - 01.2020
Barista / Cashier /Store Manager
Tom N Toms
06.2016 - 04.2018
High School Diploma -
High School Diploma