YoonSu Heo
Annandale,VA
Summary
Proven leader in the hospitality sector, adept at boosting efficiency and revenue at Jongro Korean BBQ through expert team management and innovative event coordination. Excelled in customer engagement and POS system operation, enhancing guest satisfaction and operational smoothness. Skillfully balanced inventory control with staff scheduling, driving significant improvements in service quality and financial accuracy.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Jongro Korean BBQ
02.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Collaborated with the Marketing Team on producing highlight videos and small clips.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Assistant Restaurant Manager
So Korean BBQ
06.2021 - 01.2023
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
Server
So Korean BBQ
11.2016 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Receptionist
Dr. James Park
01.2014 - 05.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Bachelor of Science - Public Health
12.2019
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Operations Management
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Shift Management
- Staff Scheduling
- Recruitment
- Event Coordination
Languages
Korean
Full Professional
Timeline
Restaurant Manager - Jongro Korean BBQ
02.2023 - Current
Assistant Restaurant Manager - So Korean BBQ
06.2021 - 01.2023
Server - So Korean BBQ
11.2016 - 06.2021
Receptionist - Dr. James Park
01.2014 - 05.2016
George Mason University - Bachelor of Science, Public Health
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