Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yorbis Fernandez

Miami,FL

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Technical Support Representative

Samsung
02.2020 - 02.2023
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Researched product and issue resolution tactics to address customer concerns.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Customer Service Representative

New Tech
06.2017 - 08.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

Dominico Americano
Dominican Republic
09.2012

Skills

  • Access Management Software
  • Component Replacements
  • Windows Vista
  • Hardware Evaluation
  • Account Management
  • Troubleshooting and Assistance
  • Friendly and Patient
  • Microsoft Windows and Office

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Technical Support Representative

Samsung
02.2020 - 02.2023

Customer Service Representative

New Tech
06.2017 - 08.2019

High School Diploma -

Dominico Americano

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Yorbis Fernandez