Yord Namhongsa
Chicago,IL
Summary
Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively. Knowledgeable Server with solid background in hospitality. Successfully managed guest services, contributing to high level of customer satisfaction. Demonstrated expertise in conflict resolution and maintaining welcoming environment. Proven ability to adapt to dynamic settings and collaborate with team members to achieve service excellence. Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server- Main Floor
Kamehachi
07.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Operations Manager
HiFi Fitness
09.2017 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Trained and guided team members to maintain high productivity and performance metrics.
Server
Coco Asian Bistro & Bar
06.2008 - 06.2016
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Kitchen and Bath Designer
Amber Leaf Cabinetry
02.2015 - 09.2017
- Presented finished designs to clients for approval or modifications prior to installation.
- Developed design plans for kitchen and bath remodeling projects, incorporating client specifications.
- Assisted clients in selecting colors, finishes and other aesthetic details of their kitchens or bathrooms.
- Addressed any customer complaints promptly and professionally.
- Drove profit, competition, and revenue growth.
- Consulted with clients on the best use of space based on their lifestyle needs.
- Researched products and materials such as tile, stone, wood, laminates and hardware to create aesthetically pleasing designs.
- Provided technical support regarding product selection, installation methods and troubleshooting issues.
- Attended trade shows and seminars regularly to stay abreast of industry trends.
- Incorporated sustainable design elements into all projects when possible.
- Maintained accurate specifications for each project.
- Provided information about available color palettes and helped select colors that reflected client personality and goals.
Education
Bachelor of Arts - Graduated With Honor- Fashion Design
Illinois Institute of Art
Chicago, Illinois USA06-2015
Bachelor of Arts - Graduated With Honor- Fashion Design
Illinois Institute of Art
Fort Lauderdale, Florida USA06-2014
Bachelor of Arts - English Major
Chiang Mai University
Chiang Mai, Thailand01-2013
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff training
- Upselling strategies
- Wine pairing expertise
- Food safety
- Safe alcohol service
- Hospitality services
- Excellent communication
- Multitasking Abilities
- Attention to detail
- Team building
- Payment processing
- Decision-making
- Management
Accomplishments
- Honor roll graduate
- Toast Master Public Speaking
Certification
- Certificate of Food Handler
- Certificate of Allergen
- Certificate of Food Safety
- Certificate of Hospitality
Languages
English
Native/ Bilingual
Thai
Native/ Bilingual
Laos
Native/ Bilingual
Spanish
Professional
Italian
Elementary
References
References available upon request.
Interests
Languages
Food
Books
Travel
Timeline
Operations Manager
HiFi Fitness
09.2017 - Current
Server- Main Floor
Kamehachi
07.2017 - Current
Kitchen and Bath Designer
Amber Leaf Cabinetry
02.2015 - 09.2017
Server
Coco Asian Bistro & Bar
06.2008 - 06.2016
Bachelor of Arts - Graduated With Honor- Fashion Design
Illinois Institute of Art
Bachelor of Arts - Graduated With Honor- Fashion Design
Illinois Institute of Art
Bachelor of Arts - English Major
Chiang Mai University
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