Yordania Hall
Enola,PA
Summary
Bilingual healthcare professional with over 5 years of experience in patient services and administrative support across healthcare and government sectors. Skilled in insurance claims processing, medical documentation, HIPAA compliance, and EHR systems such as Epic. Proven ability to support cross-functional teams, manage confidential data, and deliver patient-centered service. Holds a Bachelor of Health Science and formal training as a Professional Medical Interpreter.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Services Representative Specialist
UPMC Pinnacle Health
08.2021 - Current
- Delivered high-quality front-line customer service to diverse patient populations.
- Processed Medical Insurance Claims and collaborated with managed care organizations.
- Coordinated patient records and documentation using Epic and Solarity systems.
- Maintained compliance with HIPAA and facilitated communication between departments.
- Triaged incoming calls and assisted with administrative office duties including scanning, faxing, and scheduling.
Administrative Assistant
Vice-presidency of the Dominican Republic – Santo Domingo, DR
01.2014 - 04.2018
- Developed and managed administrative workflows to improve departmental efficiency.
- Oversaw digital and physical file management, project coordination, and scheduling for executives.
- Maintained accurate records and correspondence logs, supporting high-level governmental operations.
- Delivered professional customer service in a fast-paced, confidential environment.
Education
Certificate - Leadership And Organizational Changes
Robert Morris University
Coraopolis12-2025
Bachelor of Science - Medical Images
Autonomous University of Santo Domingo (UASD), Dominican Rep
SANTO DOMINGO, DR04-2022
Skills
- Medical Claims, Billing & Insurance Processing Specialist
- Bilingual Spanish/English Interpretation
- Medical Terminology & Documentation
- Electronic Medical Records (Epic, Solarity)
- HIPAA Compliance
- MS Office Suite (Word, Excel, Outlook)
- CPT, ICD-10 Familiarity
- Office Administration, Front Desk & Scheduling Operations
- Patient Data & Workflow Management
- Interdepartmental Coordination
Accomplishments
- Resolved complex claims and billing discrepancies, reducing processing delays by 25% while ensuring compliance with CPT/ICD-10 coding standards.
- Facilitated bilingual communication between providers and Spanish-speaking patients, improving service inclusivity and claim accuracy.
- Collaborated with insurance and clinical departments to reduce claim denials, improving reimbursement outcomes by 20%.
- Trained and mentored new staff on claims processing best practices, contributing to a 30% improvement in team performance.
Certification
- Certified Professional Medical Interpreter - Spanish
Languages
Spanish
Native or Bilingual
Timeline
Patient Services Representative Specialist
UPMC Pinnacle Health
08.2021 - Current
Administrative Assistant
Vice-presidency of the Dominican Republic – Santo Domingo, DR
01.2014 - 04.2018
Certificate - Leadership And Organizational Changes
Robert Morris University
Bachelor of Science - Medical Images
Autonomous University of Santo Domingo (UASD), Dominican Rep
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