Yordanka Reyna
Maimi,FL
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Phuc Yea by streamlining service delivery and maintaining rigorous food safety standards. Adept in cash handling and fostering teamwork, my approach has consistently improved operational efficiency and dining experiences. Dedicated Food Runner successful at working with different types of personalities and experienced in working in high-end restaurants. Knowledgeable in [Area of expertise]. Offers successful career history comprising more than [Number] years.
Overview
1
1
year of professional experience
Work History
Food Runner
Phuc Yea
03.2024 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Participated in weekly staff meetings to discuss improvements in service delivery, enhancing team performance.
- Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
- Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
- Maintained cleanliness and organization in dining area, contributing to inviting environment.
Busser
Paperfish
09.2023 - 03.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
Server
Limon Y Sabor
07.2023 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
English -
Miami Dade College
Miami, FL01.2022
Skills
- Quick Learner
- Teamwork and Collaboration
- Strong Work Ethic
- Time Management
- Customer Service
- Strong teamwork
- Effective Multitasking
- Flexible Schedule
- Sense of urgency
- Cash Handling
- Safe Food Handling
- Hospitality service expertise
Languages
English
Professional Working
Timeline
Food Runner
Phuc Yea
03.2024 - Current
Busser
Paperfish
09.2023 - 03.2024
Server
Limon Y Sabor
07.2023 - 09.2023
English -
Miami Dade College
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