Yordano Rivera
Olean,NY
Summary
Dynamic Valet Parking Supervisor with a proven track record at Seneca Allegany Resort & Casino, excelling in effective problem solving and quick decision making. Enhanced guest satisfaction through streamlined operations and exceptional service, achieving reduced wait times. Committed to maintaining a professional appearance while ensuring vehicle safety and security in high-pressure environments.
Overview
2026
2026
years of professional experience
Work History
Valet Attendant
Seneca Allegany Resort & Casino
Salamanca, NY
06.2025 - Current
- Parked and retrieved vehicles efficiently while ensuring customer satisfaction.
- Assisted guests with luggage and provided directions to various resort amenities.
- Monitored vehicle safety and security in designated parking areas.
- Collaborated with team members to streamline valet operations during peak hours.
- Maintained cleanliness and organization of parking areas to enhance guest experience.
- Utilized communication systems for effective coordination with front desk staff.
- Trained new attendants on safety protocols and operational procedures.
- Addressed guest inquiries promptly, fostering positive relationships and repeat visits.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Conducted pre-shift visual inspections of vehicles, noting any existing damage before taking possession from the guest.
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
- Streamlined vehicle retrieval process for faster turnaround times, leading to increased guest loyalty.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Followed all company policies and procedures regarding vehicle handling and key storage for maximum security measures.
- Ensured proper care of guest vehicles by adhering to strict driving guidelines and utilizing safety equipment when necessary.
- Collaborated with hotel front desk staff to ensure seamless arrival and departure experiences for guests.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Maintained cleanliness of valet area, contributing to a positive first impression for hotel guests.
- Demonstrated strong multitasking abilities while navigating busy work environments under pressure situations.
- Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
- Provided excellent customer service by promptly greeting guests and assisting with any inquiries or special requests.
- Addressed minor guest complaints effectively, escalating more serious issues to management when necessary.
- Enhanced customer satisfaction by providing efficient valet services and maintaining a friendly demeanor.
- Assisted with event parking coordination during large functions or gatherings at the venue location.
- Removed trash and waste from lots to maximize space availability for valet parking.
- Maintained an organized key system that allowed for quick identification and access to requested vehicles.
- Evaluated Type lot and parking scheme to promote optimal utilization of area.
- Handled cash transactions accurately, balancing daily revenue at the end of each shift.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Ensured guest safety by following proper driving techniques when operating vehicles in various conditions.
- Surveilled parking areas to watch for vandals and other issues likely to cause damage to or theft of vehicles.
- Contributed to overall team success by willingly stepping in to assist colleagues during busy periods or absences.
- Maintained accurate records of parked vehicles and their locations, ensuring timely retrievals upon guest request.
- Provided punctual, polite valet services to uphold professional standards.
- Built positive customer rapport for courteous, friendly and professional service.
- Helped guests unload and load luggage.
- Resolved customer complaints through calm, constructive communication.
- Logged and documented parked vehicle details for accurate records.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Entered guest vehicle information and location in computerized valet parking system.
- Answered guest's questions about property amenities and services.
- Inspected vehicles to verify condition ahead of customer returns.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Issued and collected claim tickets and processed valet parking fees.
- Parked and retrieved cars according to customer needs.
- Delivered above and beyond service to VIP guests at property.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Escorted drivers to vehicles and helped load or carry large items.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Removed safety hazards, soiled items, and trash from customer areas.
- Patrolled parking areas regularly to identify security, safety or vehicle concerns.
- Reported unlawful parking jobs.
Valet Parking Supervisor
USA Parking System
100 Blvd. Centro De Convenciones, San Juan, 00907
2015 - 05.2022
Education
High School Diploma -
Angel P. Millan Rohena
Carolina, Puerto RicoSkills
- Effective problem solving
- Quick decision making
- Professional appearance
- Stress tolerance
Timeline
Valet Attendant
Seneca Allegany Resort & Casino
06.2025 - Current
Valet Parking Supervisor
USA Parking System
2015 - 05.2022
High School Diploma -
Angel P. Millan Rohena