Yordano Rivera

Valet Attendant

Seneca Allegany Resort & Casino

06.2025 - Current

Parked and retrieved vehicles efficiently while ensuring customer satisfaction.
Assisted guests with luggage and provided directions to various resort amenities.
Monitored vehicle safety and security in designated parking areas.
Collaborated with team members to streamline valet operations during peak hours.
Maintained cleanliness and organization of parking areas to enhance guest experience.
Utilized communication systems for effective coordination with front desk staff.
Trained new attendants on safety protocols and operational procedures.
Addressed guest inquiries promptly, fostering positive relationships and repeat visits.
Established positive guest relationships through consistent delivery of excellent customer service.
Welcomed arriving guests and explained car retrieval procedures.
Reduced wait times for guests with effective communication and coordination among valet team members.
Conducted pre-shift visual inspections of vehicles, noting any existing damage before taking possession from the guest.
Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
Streamlined vehicle retrieval process for faster turnaround times, leading to increased guest loyalty.
Delivered guest vehicles smoothly and met diverse needs of valet customers.
Followed all company policies and procedures regarding vehicle handling and key storage for maximum security measures.
Ensured proper care of guest vehicles by adhering to strict driving guidelines and utilizing safety equipment when necessary.
Collaborated with hotel front desk staff to ensure seamless arrival and departure experiences for guests.
Parked and retrieved cars carefully to prevent damage and avoid delays.
Maintained cleanliness of valet area, contributing to a positive first impression for hotel guests.
Demonstrated strong multitasking abilities while navigating busy work environments under pressure situations.
Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
Provided excellent customer service by promptly greeting guests and assisting with any inquiries or special requests.
Addressed minor guest complaints effectively, escalating more serious issues to management when necessary.
Enhanced customer satisfaction by providing efficient valet services and maintaining a friendly demeanor.
Assisted with event parking coordination during large functions or gatherings at the venue location.
Removed trash and waste from lots to maximize space availability for valet parking.
Maintained an organized key system that allowed for quick identification and access to requested vehicles.
Evaluated Type lot and parking scheme to promote optimal utilization of area.
Handled cash transactions accurately, balancing daily revenue at the end of each shift.
Recorded make, model and exact location of each parked vehicle for easy retrieval.
Ensured guest safety by following proper driving techniques when operating vehicles in various conditions.
Surveilled parking areas to watch for vandals and other issues likely to cause damage to or theft of vehicles.
Contributed to overall team success by willingly stepping in to assist colleagues during busy periods or absences.
Maintained accurate records of parked vehicles and their locations, ensuring timely retrievals upon guest request.
Provided punctual, polite valet services to uphold professional standards.
Built positive customer rapport for courteous, friendly and professional service.
Helped guests unload and load luggage.
Resolved customer complaints through calm, constructive communication.
Logged and documented parked vehicle details for accurate records.
Maneuvered vehicles into designated areas to maximize parking capacity.
Entered guest vehicle information and location in computerized valet parking system.
Answered guest's questions about property amenities and services.
Inspected vehicles to verify condition ahead of customer returns.
Drove varied vehicles, including luxury and sports models, safely and legally.
Located and retrieved vehicles quickly to minimize customer wait times.
Issued and collected claim tickets and processed valet parking fees.
Parked and retrieved cars according to customer needs.
Delivered above and beyond service to VIP guests at property.
Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
Escorted drivers to vehicles and helped load or carry large items.
Responded to customer requests efficiently and with knowledgeable assistance.
Removed safety hazards, soiled items, and trash from customer areas.
Patrolled parking areas regularly to identify security, safety or vehicle concerns.
Reported unlawful parking jobs.

Summary

Overview

Work History

Valet Attendant

Valet Parking Supervisor

Education

High School Diploma -

Skills

Timeline

Valet Attendant

Valet Parking Supervisor

High School Diploma -

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