Summary
Overview
Work History
Education
Skills
Timeline
Generic
YORDANO MIGUEL  BOIZAN ESPINOSA

YORDANO MIGUEL BOIZAN ESPINOSA

800 MINETTE CIRCLE, LOUISVILLE,KY

Summary

Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Resourceful Associate known for high productivity and efficient task completion. Specialized in time management, client relationship building, and data analysis. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and project success. Seasoned Associate bringing hands-on experience in business operations and client management.

Demonstrates adeptness at fostering strategic partnerships, streamlining processes, and enhancing operational efficiency. Strong communication skills with a knack for problem-solving and team collaboration. Previous work has resulted in improved customer satisfaction and significant process optimizations.

Highly motivated with background in retail sales, skilled in customer service and product knowledge.

Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience

Work History

Associate

Zenith Logistics Inc.
Louisville, KY
05.2024 - Current
  • Bagged or packaged purchases and wrapped gifts.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Cleaned shelves, counters and tables to maintain organized store.

Associate

SURTIDULCES
Mexico City, MEXICO DF
09.2023 - 11.2023
  • Bagged or packaged purchases and wrapped gifts.
  • Developed and maintained relationships with clients and vendors.
  • Helped customers locate items within the store using the inventory system.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Deputy General Director

Tourism Real Estate
SANTIAGO DE CUBA, CUBA
01.2023 - 08.2023
  • Analyzed data to inform decision-making and strategic direction.
  • Coordinated with regulatory bodies to ensure compliance with laws and standards.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Represented the organization at industry events, conferences, and public meetings.
  • Maintained relationships with key stakeholders including government agencies, customers, clients.

Senior Specialist

Privincial Delegation of Territorial Planning
SANTIAGO DE CUBA, CUBA
09.2021 - 01.2023
  • Developed, maintained, and implemented strategic plans for projects.
  • Communicated regularly with stakeholders on project status, issues, or changes.
  • Built team of successful professionals by training on daily tasks and coaching on best practices.

Senior Cadastre Specialist

Provincial Delegation of Territorial Planning
SANTIAGO DE CUBA, CUBA
03.2021 - 08.2021
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Organized client meetings to provide project updates.
  • Maintained positive working relationship with fellow staff and management.

General Manager

PDPP (Provincial Department of Physical Planning)
SANTIAGO DE CUBA, CUBA
07.2018 - 02.2021
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Specialist in Territorial Planning

PDPP Investment Department
SANTIAGO DE CUBA, CUBA
03.2018 - 07.2018
  • Coordinated with other departments to ensure efficient workflow processes.
  • Identified needs of customers promptly and efficiently.
  • Generated reports to track performance metrics of team members.

Employee Trainer

PDPP (Provincial Directorate of Physical Planning)
SANTIAGO DE CUBA, CUBA
09.2017 - 02.2018
  • Explained goals and expectations required of trainees.
  • Evaluated effectiveness of existing training programs by collecting feedback from participants.
  • Developed and implemented employee training programs to meet organizational goals.
  • Analyzed training needs assessments from departments to design effective learning solutions.
  • Provided support for individual employees who had difficulty grasping concepts during instruction sessions.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.

Education

Master of Science - Architecture

UNIVERCITY SANTIAGO DE CUBA
SANTIAGO DE CUBA

Skills

  • Preparing reports
  • Record and file management
  • Customer relationship management (CRM)
  • Program support
  • Financial acumen
  • Process improvement
  • Adaptability and flexibility
  • Customer service
  • Public relations
  • Problem-solving
  • Computer skills
  • Production support
  • Decision-making
  • Cash handling
  • Client engagement
  • Supporting sales staff
  • Store recovery
  • Problem-solving abilities
  • Project reporting
  • Service assistance
  • Project coordination
  • Relationship building
  • Verbal and written communication
  • Oral communication
  • Work Planning and Prioritization
  • Sales techniques
  • Policy implementation
  • Multitasking and organization
  • Business strategies
  • Client relationship management
  • Complex Problem-solving
  • Multiple priorities management
  • Issue troubleshooting
  • Conflict resolution
  • Leadership qualities
  • Practice management
  • Product inspection

Timeline

Associate

Zenith Logistics Inc.
05.2024 - Current

Associate

SURTIDULCES
09.2023 - 11.2023

Deputy General Director

Tourism Real Estate
01.2023 - 08.2023

Senior Specialist

Privincial Delegation of Territorial Planning
09.2021 - 01.2023

Senior Cadastre Specialist

Provincial Delegation of Territorial Planning
03.2021 - 08.2021

General Manager

PDPP (Provincial Department of Physical Planning)
07.2018 - 02.2021

Specialist in Territorial Planning

PDPP Investment Department
03.2018 - 07.2018

Employee Trainer

PDPP (Provincial Directorate of Physical Planning)
09.2017 - 02.2018

Master of Science - Architecture

UNIVERCITY SANTIAGO DE CUBA
YORDANO MIGUEL BOIZAN ESPINOSA