Yordanos Gebrehiwet
Woodbridge,VA
Summary
A challenging marketing position in a competitive company where I can bring added value through my knowledge and professional behavior.
During the last 8 years, I was directly involved and responsible for: - Customer service activities - Marketing through social media - Event management - Campaign management - Security coordination activities - Performance reports - Documenting contracts, correspondence - Call center activities Familiar with networking, security and connectivity features. Specializing in [Type] brand and well-versed in [Type] technologies.
Overview
13
13
years of professional experience
Work History
Strabucks Barista
Starbucks, Barista
05.2018 - 05.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Customer Support Retention Manager
ORBIT SHOWTIME NETWORK
02.2006 - 11.2014
- Prepare report and team target
- Meeting on weekly with sales manager
- Putting plan on target and achievement
- Prepare paper works such as execution contracts between company and clients
- Prepare timesheets and any other accounting works such as salaries distribution and any other schedule for expenses monthly reports
- Establishes policies by entering client information; confirming pricing
- Effectively deal with job stress, angry callers, and upset customers
- Perform assigned task such as e-mail correspondence, fax letters
- Attending all calls necessary incoming and outgoing, making notes and addressed to concern staff or management
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Enhanced customer retention rates by developing and implementing effective strategies to address customer concerns.
- Collaborated with cross-functional teams for continuous improvement in product offerings and service quality.
Education
High School Diploma -
NOVA Community College
Virginia09.2023
Skills
- Excellent verbal communication and interpersonal relationships
- Strong collaborative problem solving and decision making abilities
- High ability to deal with difficult situations and personalities
- High quality project delivery
- Office administration
- Managing stress under any circumstances and accommodating high workload
- Customer service experience
- Computer literacy (MS Office, Excel, Internet)
- Broadcast television, video production, VOD, Digital media
- Customer Service
- Team Collaboration
- Adaptability
- Customer Relationship Management
- Positive Attitude
Personal Information
- Date of Birth: 03/26/87
Languages
Arabic
Native or Bilingual
Tigrigna
Native or Bilingual
Timeline
Strabucks Barista
Starbucks, Barista
05.2018 - 05.2019
Customer Support Retention Manager
ORBIT SHOWTIME NETWORK
02.2006 - 11.2014
High School Diploma -
NOVA Community College
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