Yordy Vasquez

At Essendant i pick customer orders accurately on to a pallet while using a cherry picker, talk man, scanner and headset to call out quantities.

I also work in the bulk office where i print the work for the day, check routes so everything goes out on time, look for alternate locations of products weren’t in location, cancel/ mark out orders and, assist other bulk order pickers with any issues they have through out the day.

In the bulk office i would multiple different softwares to do these task.

• Was trained in
• Order pulling
• Invoicing (packing)
• Cycle count
• Cherry picker
• While order pulling, cycle count and invoicing, I would use three different scanners to do these tasks. I would do these tasks with speed and accuracy.
• Always on time and ready to work.

• Contributed to company achieving and holding industry-leading customer service ratings
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
• Educated customers on product and service details and information
• Adhered to company policies and scripts to consistently achieve call-time and quality standards

• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
• Improved operational planning and business frameworks to enhance resource utilization and reduce waste
• Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
• Evaluated employees' strengths and assigned tasks based upon experience and training
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
• Trained and guided team members to maintain high productivity and performance metrics
• Planned marketing initiatives and leveraged referral network to promote business development