Yorel Prosser-Dotson
Charlotte
Summary
Business professional prepared to enhance organizational efficiency through strategic facilitation and process improvement. Proven history of leading collaborative efforts and delivering impactful outcomes. Renowned for adaptability and reliability in dynamic environments. Skilled in conflict resolution and effective communication.
Overview
18
18
years of professional experience
Work History
Integrated Sales Support Lead
AT&T
01.2021 - Current
- Oversee the dispatch of leads and manage inventory to streamline sales operations.
- Maintain consistent communication with sales representatives to ensure accurate customer information management.
- Contribute to achieving a Top 3 position in regional sales quality metrics.
- Assist sales manager in coaching representatives on complex sales calls to improve closure rates.
In Home Sales Expert
AT&T
01.2020 - 01.2021
- Enhanced customer engagement and satisfaction by introducing products and promotions during in-home installations and service calls.
- Developed sales contests and tracking tools, contributing to improved team morale and performance metrics.
- Supported team efforts in achieving a record-setting 303 wireless phone sales in a single month.
Senior Business Analyst - Indirect Channel
T-Mobile (Metro by T-Mobile)
01.2019 - 01.2020
- Conducted comprehensive audits to ensure adherence to company policies and communicated performance results related to warranty handsets and network information.
- Facilitated regional training sessions on the Warranty Handset Portal, improving system proficiency and operational efficiency.
- Identified and rectified a critical error in the warranty web portal, resulting in improved dealer access and an average cost savings of $500 per location.
Senior Operations Trainer - Retail & Indirect Channel
T-Mobile (Metro by T-Mobile)
01.2017 - 01.2019
- Delivered comprehensive training in customer service, sales strategies, and product knowledge, enhancing operational efficiency in retail and indirect channels.
- Developed and implemented a Warranty Training Program, leading to a 7.1% reduction in handset chargebacks over a fiscal year.
- Contributed to the Carolina Market's achievement of top performance, attaining the highest rank in key performance indicators within the region.
Senior Account Service Representative - Indirect Channel
T-Mobile (Metro by T-Mobile)
01.2015 - 01.2017
- Managed performance and operational standards for retail outlets, implementing strategies for improved training, staffing, and profitability.
- Coordinated the launch of new retail locations and marketing campaigns while delivering employee training programs to support business growth.
- Contributed to surpassing sales targets in 84% of the monitored period, aiding in the acquisition of over 300,000 subscribers within 14 months.
Franchise Business Consultant - North America Operations
Burger King Corp.
01.2011 - 01.2015
- Delivered strategic guidance to franchisees on operations and business planning, achieving a 5.6% rise in comparable sales and a 6.8% increase in customer traffic.
- Received the Top Coach Award for exemplary leadership in operational efficiency and profitability management.
- Led training programs for restaurant leaders, enhancing profit margins and reducing food cost variances, while achieving a regional accolade for improving drive-thru service time by 23 seconds.
Vice President of Operations - Franchised Restaurant
Wing Stop - Brocks Wings, LLC
01.2007 - 01.2010
- Directed operational activities to optimize franchise restaurant performance, which enhanced service quality and efficiency.
- Cultivated community ties and pursued sponsorship initiatives that amplified foot traffic and strengthened brand visibility.
- Coordinated marketing partnerships with educational institutions, resulting in a 7.3% annual sales growth.
Education
Master of Arts - Education, Teaching & Learning with Technology
Ashford University
San Diego, CA01.2019
Master of Business Administration (MBA) - Entrepreneurship
Kutztown University
Kutztown, PA01.2003
Bachelor of Science - Business Administration, Business Management
Kutztown University
Kutztown, PA01.2001
Skills
- Operational Excellence
- Salesforce proficiency
- Presentation Competency
- Written and Verbal Communication
- Conflict resolution
- Leadership Development
- Training program creation
- SharePoint
- Time Management
- Microsoft Office
- Customer relationship management
- Microsoft Teams
- Logical reasoning skills
- Attentive listening
- Sales Training
- Team Collaboration
- Zoom
- Adobe Connect
Timeline
Integrated Sales Support Lead
AT&T
01.2021 - Current
In Home Sales Expert
AT&T
01.2020 - 01.2021
Senior Business Analyst - Indirect Channel
T-Mobile (Metro by T-Mobile)
01.2019 - 01.2020
Senior Operations Trainer - Retail & Indirect Channel
T-Mobile (Metro by T-Mobile)
01.2017 - 01.2019
Senior Account Service Representative - Indirect Channel
T-Mobile (Metro by T-Mobile)
01.2015 - 01.2017
Franchise Business Consultant - North America Operations
Burger King Corp.
01.2011 - 01.2015
Vice President of Operations - Franchised Restaurant
Wing Stop - Brocks Wings, LLC
01.2007 - 01.2010
Master of Business Administration (MBA) - Entrepreneurship
Kutztown University
Bachelor of Science - Business Administration, Business Management
Kutztown University
Master of Arts - Education, Teaching & Learning with Technology
Ashford University
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