Yorel Warr
Cleveland,OH
Summary
Results-oriented financial services professional with robust experience in credit risk management, loan recovery, and customer relations. Adept at analyzing complex credit profiles, performing skip tracing, and managing delinquent accounts to reduce losses. Demonstrates strong interpersonal communication, cross-functional collaboration, and regulatory compliance. I bring a proactive mindset and an analytical approach to solving problems and enhancing operational performance in high-pressure environments. I seek to contribute skills to a dynamic banking team.
Overview
14
14
years of professional experience
Work History
Supervisor
Tend
Cleveland, OH
06.2022 - Current
- Led shift operations for staffing assignments across hospitality venues, managing daily check-ins and personnel coordination.
- Maintained payroll accuracy and billing reconciliation through Nowsta platform.
- Oversaw performance of temporary workers, providing real-time feedback and addressing compliance or safety concerns.
- Ensured smooth communication between staffing agency and client venues, generating shift reports and staffing summaries.
Documenter / Researcher
City Bureau / Signal Cleveland
Cleveland, OH
11.2019 - Current
- Attended and documented Cleveland City Council and Cuyahoga County committee meetings for public transparency initiatives.
- Created accurate and concise public records including agendas, key decisions, motions, votes, and citizen comments.
- Reviewed and edited meeting summaries for clarity, completeness, and submission to editorial review boards.
Lead Specialist – Risk & Collections
KeyBank
Brooklyn, OH
07.2024 - 04.2025
- Conducted comprehensive risk assessments for delinquent secured and unsecured credit card and loan accounts.
- Analyzed credit profiles, payment history, and collateral to identify default risk and formulate recovery strategies.
- Utilized advanced skip tracing tools, credit reporting systems, and third-party databases to locate and engage account holders with overdue or charged-off balances.
- Researched and verified customer contact data using public records, LexisNexis, and internal CRM systems.
- Coordinated with legal and repossession teams to recover secured assets, ensuring timely and compliant resolutions.
- Negotiated repayment arrangements, settlements, and hardship accommodations to reduce loss exposure and enhance customer retention.
- Developed risk reports and contributed to credit policy updates based on account trends and collection outcomes.
- Ensured timely processing of payments received from customers via mail or electronic transfer.
- Monitored and maintained compliance with internal controls and government regulations.
Customer Service & Event Support Associate
PeopleReady
Cleveland, OH
11.2023 - 01.2025
- Delivered high-quality customer service in fast-paced hospitality environments.
- Ensured compliance with safety and sanitation standards during event operations.
- Adapted quickly to varied roles including serving, cashiering, and general labor, demonstrating versatility and reliability.
- Supported team efficiency through inventory control and task coordination.
Corporate Trainer & Sales Representative
Leomhann Enterprises (AT&T Direct Sales)
Cleveland, OH
03.2019 - 02.2020
- Supervised and trained a direct sales team of 4+ employees on AT&T services and customer engagement strategies.
- Conducted bill reviews and resolved billing issues while promoting bundled services.
- Analyzed territory sales trends using Salesforce CRM, achieving top 5 national ranking during AT&T TV pilot.
- Promoted three times, culminating in leadership of a high-performing sales unit.
Early Career Experience – Customer Service & Sales Roles
New Orleans, LA
01.2011 - 01.2018
- Delivered personalized customer service in transportation, energy, and food production sectors.
- Built and maintained client relationships through consultative sales and community engagement.
- Conducted door-to-door sales presentations, created custom energy proposals, and consistently exceeded quotas.
- Maintained quality control standards in food manufacturing and ensured compliance with safety protocols.
- Supported dispatch operations and provided information on local services and events to enhance customer satisfaction.
Education
Bachelor of Arts - International Business, Spanish
Loyola University
New Orleans, LA01.2014
High School Diploma -
Culver Military Academy
Culver, IN01.2010
Skills
- Banking Systems: CACS
- Banking Systems: Oracle
- Banking Systems: TSYS
- Banking Systems: Hogan
- Banking Systems: TLOxp
- Banking Systems: LexisNexis
- Credit Risk & Loan Analysis
- Skip Tracing & Recovery Strategies
- Financial Portfolio Management
- Salesforce CRM
- Regulatory Compliance
- Microsoft Office Suite
- Customer Relationship Management
- Team Leadership & Training
- Sales & Negotiation
- Documentation & Research
- Food Safety & Inventory Control
- SQL, Java (in progress)
- Event coordination
- Customer service
- Credit analysis
- Debt negotiation
- Payment processing
- Data verification
- Customer retention
Languages
Spanish
Professional
Timeline
Lead Specialist – Risk & Collections
KeyBank
07.2024 - 04.2025
Customer Service & Event Support Associate
PeopleReady
11.2023 - 01.2025
Supervisor
Tend
06.2022 - Current
Documenter / Researcher
City Bureau / Signal Cleveland
11.2019 - Current
Corporate Trainer & Sales Representative
Leomhann Enterprises (AT&T Direct Sales)
03.2019 - 02.2020
Early Career Experience – Customer Service & Sales Roles
01.2011 - 01.2018
Bachelor of Arts - International Business, Spanish
Loyola University
High School Diploma -
Culver Military Academy
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