Yorguy Tairouz
Davenport,FL
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Server
Nando Grill Orlando
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server
Walt Disney World Resort
09.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Coordinating Manager
Walt Disney World Resort
09.2021 - 05.2023
- Facilitated the resolution of complex issues by employing critical thinking skills and engaging in collaborative problem-solving with team members.
- Enhanced team productivity by providing guidance, mentorship, and constructive feedback to staff members.
- Negotiated favorable contract terms with vendors to secure competitive pricing while maintaining quality standards.
- Promoted a culture of continuous improvement by encouraging open communication channels among team members for sharing ideas and best practices.
Server
Pizza Xtra
02.2018 - 12.2021
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Food and Beverage Manager
Marrakesh Moroccan Restaurant
06.2017 - 07.2021
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Managed bar and wait staff and directed hiring program.
- Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.
- Collaborated with executive chef to ensure menu items met dietary and allergen requirements, catering to broader customer base.
- Initiated loyalty program that rewarded repeat customers, effectively increasing customer retention rates.
Education
Bachelor - Psychology, Clinical Mention
Universidad Bicentenaria de Aragua
High School -
Unidad Educativa Privada Colegio Internacional School
Unidad Educativa Técnica Privada Maracay -
Skills
- Ability to monitor and manage employees
- Selection and training of employees
- Excellent capacity for direct service to suppliers
- Good team and pressure working capacity
- Management of English and Spanish
- Advanced computer management
- Strong work ethic
- Safe food handling
- Exceptional customer service
- Sales expertise
- Cash handling
- Guest engagement
- Hospitality service expertise
Personal Information
- Date of Birth: 12/05/92
- Nationality: Venezuelan
- Marital Status: single
Born Place
Maracay, Aragua, Venezuela
Languages
Spanish
Native or Bilingual
English
Full Professional
Arabic
Professional Working
Portuguese
Professional Working
Timeline
Server
Nando Grill Orlando
10.2024 - Current
Server
Walt Disney World Resort
09.2021 - Current
Coordinating Manager
Walt Disney World Resort
09.2021 - 05.2023
Server
Pizza Xtra
02.2018 - 12.2021
Food and Beverage Manager
Marrakesh Moroccan Restaurant
06.2017 - 07.2021
High School -
Unidad Educativa Privada Colegio Internacional School
Unidad Educativa Técnica Privada Maracay -
Bachelor - Psychology, Clinical Mention
Universidad Bicentenaria de Aragua
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