Yorik Joly
Houston,TX
Summary
Proven track record in enhancing customer experience and sales, especially with OZON, where strategic brand management and digital marketing initiatives significantly boosted brand engagement. Skilled in payment processing and customer service, demonstrating exceptional multitasking, organization, and problem-solving abilities. Achieved notable improvements in guest flow management and service standards.
Overview
3
3
years of professional experience
Work History
Valet
Towne Park
05.2024 - Current
- Inspected vehicles to verify condition ahead of customer returns.
- Built positive customer rapport for courteous, friendly and professional service.
- Issued and collected claim tickets and processed valet parking fees.
- Provided punctual, polite valet services to uphold professional standards.
- Patrolled parking areas regularly to identify security, safety or vehicle concerns.
Brand Manager - Ecommerce and Digital Marketing
OZON
10.2023 - Current
- Spearheaded strategic brand plans for multiple product lines to increase market share and brand awareness.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
- Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
- Researched and identified new opportunities for product and brand development.
- Created and managed social media campaigns to increase brand engagement.
Valet
Sovereign Services
10.2022 - 02.2024
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Helped guests unload and load luggage.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Answered guest's questions about property amenities and services.
- Built positive customer rapport for courteous, friendly and professional service.
- Drove varied vehicles, including luxury and sports models, safely and legally.
Salesperson
The Chill Brothers
06.2023 - 09.2023
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Consulted with businesses to supply accurate product and service information.
- Built relationships with customers and community to promote long term business growth.
Cashier
Rocky Mountain Chocolate Factory Inc.
10.2021 - 01.2023
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor - Management Information Systems
UHD
Houston, TX05.2026
Skills
- Customer service and support
- Payment Processing
- Time Management
- Guest flow management
- Guest Assistance
- Attention to Detail
- Multitasking and Organization
- Problem-Solving
- Flexible Schedule
- Punctual and Reliable
Languages
French
Native or Bilingual
Vietnamese
Professional Working
Spanish
Limited Working
English
Native or Bilingual
Timeline
Valet
Towne Park
05.2024 - Current
Brand Manager - Ecommerce and Digital Marketing
OZON
10.2023 - Current
Salesperson
The Chill Brothers
06.2023 - 09.2023
Valet
Sovereign Services
10.2022 - 02.2024
Cashier
Rocky Mountain Chocolate Factory Inc.
10.2021 - 01.2023
Bachelor - Management Information Systems
UHD
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