YORK DOBY
Dallas–Fort Worth,TX
Summary
Provide diagnostic, troubleshooting, preventive, & corrective maintenance services to Tesla’s class-leading fleet of energy products. Working across the entire Tesla organization to solve problems & ensure the success of Tesla’s Commercial Energy field service execution. Developing experience with & an understanding of the design & installation of commercial & residential solar PV systems. Served as Team Lead on multiple projects. I then transferred this knowledge onto the phones with Tigo in assisting homeowner and installers in completing their Solar system projects fitted with Tigo equipment.
Overview
4
4
years of professional experience
Work History
Technical Support Engineer
Tigo
02.2023 - 12.2023
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Served as primary point of contact for support relating to owned solutions and products.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Solar Commercial Service Technician
Tesla
03.2021 - 12.2022
- Enhanced customer satisfaction by efficiently diagnosing and repairing commercial equipment issues.
- Expanded technical expertise by participating in ongoing training and staying current on industry advancements.
- Maintained professionalism under pressure often working extended hours/weekends to meet client needs while preserving work quality.
- Supported fellow technicians with knowledge sharing, mentoring, and collaborative problem-solving efforts.
Solar Panel Installer
Tesla
03.2020 - 03.2021
- Determined appropriate sizes, ratings and locations for system overcurrent devices, disconnect devices, and grounding equipment.
- Checked electrical installation for proper wiring, polarity, grounding, and integrity of terminations.
- Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
Education
Bachelor of Arts - Finance
Texas Tech University
Lubbock12.2019
Skills
- Technical Troubleshooting
- Operating Systems: Windows
- Technical Documentation
- Debugging
- Network Operational Enhancements
Hobbies
- Walking my dog
- Surfing
- Riding motorcycles
- Repairing cars
- Lifting weights
- Reading books
- Playing the guitar
Timeline
Technical Support Engineer
Tigo
02.2023 - 12.2023
Solar Commercial Service Technician
Tesla
03.2021 - 12.2022
Solar Panel Installer
Tesla
03.2020 - 03.2021
Bachelor of Arts - Finance
Texas Tech University
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