Yorleni Chacon
Marlborough
Summary
Experienced server and bartender with a solid foundation in supervisory and managerial responsibilities. Proven ability to lead by example, coach new team members, and maintain high service standards during peak business hours. Known for creating positive guest experiences through attentive service, product knowledge, and a friendly, professional demeanor. Skilled in managing opening and closing procedures, assisting with inventory and ordering, and resolving customer or staff concerns quickly and effectively. Driven, adaptable, and committed to contributing to a well-run, team-oriented workplace.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Server/Bartender
The Cheesecake Factory
Natick
01.2022 - Current
- Delivered prompt and friendly service to enhance customer dining experience.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on menu items and service protocols.
- Resolved customer complaints swiftly to ensure satisfaction and repeat business.
- Upsold menu items to increase overall sales and customer satisfaction.
- Participated in team meetings to discuss service improvements and operational efficiencies.
- Adapted to high-pressure environments by managing multiple tables effectively.
- Provided detailed menu information to assist customers in making informed choices.
- Maintained compliance with health and safety standards during food handling.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Stocked service areas with supplies during slow periods.
- Maintained cleanliness and organization of the bar area to ensure operational efficiency.
Manager
Anzios Brick Oven Pizza
Northborough
05.2020 - 10.2022
- Developed training programs to elevate staff skills and service quality.
- Led team meetings to foster communication and collaboration among staff members.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Proposed or approved modifications to project plans.
- Established operational guidelines to streamline workflow and enhance productivity.
- Facilitated conflict resolution among team members to maintain a positive work environment.
- Oversaw daily operations to ensure adherence to health and safety regulations.
- Analyzed customer feedback to identify trends and inform strategic decision-making.
- Created staff schedules to ensure adequate coverage during peak hours.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
Server
Anzios Brick Oven Pizza
Northborough
01.2018 - 05.2020
- Maintained cleanliness and organization of dining area to promote a welcoming atmosphere.
- Resolved customer complaints effectively to retain satisfaction and loyalty.
- Communicated menu specials and promotions to guests to boost sales.
- Processed customer orders efficiently using point-of-sale system.
- Monitored dining area for guest needs, proactively offering assistance.
- Created a friendly and inviting environment through attentive service.
- Supported team goals by maintaining knowledge of menu items and ingredients.
Education
High School Diploma -
Westborough High School
Westborough, MA05-2019
Some College (No Degree) - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Menu knowledge and dietary restrictions
- Cash handling and point-of-sale operation
- Food safety compliance and practices
- Order processing and service prioritization
- Customer relationship management
- Team collaboration and training
- Staff scheduling and shift management
- Time management and multitasking
- Effective communication skills
- Adaptability and problem solving
- Positive professionalism
- Daily specials memorization and upselling strategies
- High volume dining expertise
Languages
Spanish
Professional
Certification
Serve Safe
References
References available upon request.
Timeline
Server/Bartender
The Cheesecake Factory
01.2022 - Current
Manager
Anzios Brick Oven Pizza
05.2020 - 10.2022
Server
Anzios Brick Oven Pizza
01.2018 - 05.2020
High School Diploma -
Westborough High School
Some College (No Degree) - Psychology
Southern New Hampshire University