Yorlenis Cota

• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Execute and organize the daily programs for the Life Guidance neighborhood, including all required programs in the daily calendar of events, and ensure it is being implemented twenty-four (24) hours a day and seven (7) days a week.
• Support directly with residents’ Activities of Daily Living (ADLs) as needed.
• Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.

• Maintains and oversees specific processes for the collection and maintenance of resident data, which includes resident statement accuracy, review of resident agings, confirming level of care to billing accuracy, and resident demographic information.
• Responsibly manages and supervises all front desk/clerical personnel including scheduling, assignment, direction, performance review (including input on pay adjustments), hiring and discipline consistent with company policy.
• Assists the Executive Director with managing the community’s operation by utilizing independent judgment and discretion to review and advise on billing issues, expenditures and budgetary matters for the community.

• Assisted in recruiting, hiring and training of team members.

• Greet, help, and direct visitors as appropriate
• Receive fax or phone calls from physicians, pharmacies, families and take appropriate action
• Make copies and manage and update resident charts, appointment books, 911 binder.
• Maintain records of due dates for resident assessments and informs the Resident Services Director as appropriate
• Coordinate transportation of residents to outside Medical Doctors appointments
• Organize and update in-service binder and manages the in-services calendar to schedule in-services and help the Resident Services Director prepare
• Provide support to frontline staff as needed
• Assist in updating Resident Services Assistant assignment sheets
• Coordinates staff schedule
• Provides backup by performing Resident Services Assistant or Resident Medication Assistant role as needed

• Receive fax or phone calls from physicians, pharmacies, families and take appropriate action
• Make copies and manage and update resident charts, appointment books, 911 binder.
• Maintain records of due dates for resident assessments and informs the Resident Services Director as appropriate
• Coordinate transportation of residents to outside Medical Doctors appointments
• Organize and update in-service binder and manages the in-services calendar to schedule in-services and help the Resident Services Director prepare
• Assist in updating Resident Services Assistant assignment sheets
• Assist with training and support to new or less experienced assisted living staff
• Coordinates staff schedule
• Provides backup by performing Resident Services Assistant or Resident Medication Assistant role as needed
• Prioritize tasks to ensure optimum services to residents as requests and needs change
• May perform other duties as assigned