Yoryi SOngor
Allentown,PA
Summary
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service/Cashier
Dick's Sporting Goods
09.2021 - 05.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Provided support for customers on a wide range of company products
- Remained courteous and calm, even during moments of customer dissatisfaction
- Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal
Countertop Installer
Son Stone LLC
10.2021 - Current
Education
High School Diploma -
William Allen High School
Allentown, PAAssociate of Science - Information Security
Northampton Community College
12.2023
Skills
- Troubleshooting Hardware & Software
- People Skills
- Communication Skills
- Customer Service
- Microsoft Operating System
- Continuous Improvement Process
Certification
CompTIA A+ (In Progress)
CCNA (In Progress)
TestOut PC Pro
Additional Information
Projects :
Active Directory
- Managing Users & Groups
- Password Reset
- Creating & Deleting OUs
- Setup a VPN Connection
Languages
Spanish
Native or Bilingual
Timeline
Countertop Installer
Son Stone LLC
10.2021 - Current
Customer Service/Cashier
Dick's Sporting Goods
09.2021 - 05.2022
High School Diploma -
William Allen High School
Associate of Science - Information Security
Northampton Community College
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