Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yosaira Rodriguez

Orlando,FL

Summary

Dynamic Operations Manager with a proven track record at LGC Global, excelling in customer service and conflict resolution. Skilled in Microsoft Office and inventory management, I am dedicated to maintaining high standards and achieving performance metrics. Bilingual in Spanish, I thrive in fast-paced environments, ensuring operational excellence and team collaboration.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Manager

LGC Global
Orlando, FL
09.2024 - Current
  • Manages and oversees staff and is responsible for the day-to-day operations.
  • Works closely with the customer.
  • Resolving conflicts between janitorial staff in an efficient manner.
  • Maintain daily and weekly labor management control.
  • Report to Site Manager on any issues or problems with operations.
  • Oversee staff in working methods and procedures.
  • Notify customers of faulty fixtures or building conditions.
  • Provide customers with outstanding customer service at all levels.
  • Make sure proper and adequate staffing levels are maintained.
  • Keep track of inventory needs.

Quality Control Inspector

Flagship Facility Service
Orlando, FL
08.2023 - 08.2024
  • Communicate with and conduct regular building inspections alone and with the client representatives when needed.
  • Responsible for working with the team to achieve key performance metrics per contract.
  • Ability to develop and implement processes and procedures for QC inspections, corrective actions, follow-up inspections, adherence to schedules, performance metrics, trend analysis, and customer interaction requirements.
  • Inspected products for quality compliance and adherence to specifications.
  • Monitored production processes to identify and resolve quality issues.
  • Conducted routine audits to validate cleanliness and safety standards.
  • Collaborated with team members to implement corrective actions for defects.
  • Trained new staff on quality control procedures and best practices.
  • Documented inspection results and maintained accurate records of findings.
  • Utilized inspection tools to assess product integrity and performance.
  • Ensured materials met safety regulations before use in operations.
  • Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.
  • Monitored production processes to ensure quality standards were met and documented results of inspections.
  • Tested finished goods prior to shipment according to established protocols.
  • Maintained records of all nonconforming products and completed corrective actions as required.
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Trained new employees on proper use of test equipment and inspection techniques.
  • Performing all janitorial duties necessary in instances of staff shortages.
  • Communicate with and conduct regular building inspections alone and with the client representatives when needed.

Associate

Amazon
05.2020 - 05.2023
  • Processing, packing, and shipping orders accurately.
  • Examining and inspecting products for defects and damage.

Cashier

Mears Transportation
Orlando, FL
04.2017 - 01.2019
  • Logs taxi drivers into reservation system.
  • Answers driver’s inquiries about their purchase of services.
  • Processes daily or weekly paperwork, retrieves vehicle keys.
  • Balances cash drawer at the end of each shift.
  • Handles telephone calls from customers, guests, outside business representatives and other persons related to taxi service.

Crew Lead

McDonald
Orlando, FL
05.2015 - 04.2017
  • Responsible for servicing customers on the sales platform and at the register when necessary.
  • Working in a fast food paced team environment.
  • Monitoring food safety, security, and profitability.
  • Maintaining organization and cleanliness of all workstations.
  • Providing quality customer service to a range of customers.
  • Managing Crew and Training.
  • Inventory Management.
  • Internal Communication with the Crew.
  • Communicating with the next Shift Manager to help prepare him/her to run a great shift, too.

Education

High School Diploma - Nursing

Valencia Collage
06.2025

Skills

  • Knowledge in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • Customer service
  • Ability to work in a fast-paced environment with or without supervision
  • Hardworking
  • Flexible
  • Reliable
  • Typing skills
  • Bilingual Spanish
  • Responsible
  • Dedicated
  • Experience of customer service
  • Cash handling
  • Quick learning
  • CPR certification
  • CNA Completed course

Certification

  • BLS
  • CNA

Timeline

Operations Manager

LGC Global
09.2024 - Current

Quality Control Inspector

Flagship Facility Service
08.2023 - 08.2024

Associate

Amazon
05.2020 - 05.2023

Cashier

Mears Transportation
04.2017 - 01.2019

Crew Lead

McDonald
05.2015 - 04.2017

High School Diploma - Nursing

Valencia Collage

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Yosaira Rodriguez