Dynamic Owner/Operator Truck Driver with extensive experience at New Line Transport, recognized for exceptional safety compliance and professionalism. Proven track record in optimizing delivery processes and fostering strong client relationships, resulting in increased customer satisfaction. Skilled in DOT compliance and adept at addressing customer concerns effectively.
Overview
20
20
years of professional experience
Work History
Owner/Operator Truck Driver
New Line Transport
01.2020 - Current
Managed day-to-day business operations.
Operated with safety and skill to avoid accidents and delays.
Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
Maintained daily, legible DOT log book and submitted corresponding documents.
Owner
LY FARMS
01.2018 - 01.2020
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Owner/Operator Truck Driver
New Line Transport
01.2016 - 12.2018
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
Dropped and hooked trailers and changed configuration of equipment.
Completed preventive maintenance and mechanical repairs on vehicles.
Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
Owner/Operator Truck Driver
TRANSPORT DEPOT
03.2011 - 10.2016
Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
Landscape Foreman
Woodland Cemetery Association
02.2006 - 09.2011
Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Increased efficiency by maintaining a clean and organized work environment both on job sites and at the company yard.
Performed planting, watering, mulching, and edging of lawns.
Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
Operated skid steers, wheel loaders, forklifts, and yard goats.
Maintained grounds by trimming, weeding, and general clean-up.
Developed lasting customer relationships and grew network over time.
Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.