Yetnayet Kassa
Denver,CO
Summary
Adaptable Salesforce Administrator boosts performance of Salesforce systems and products. Utilizes strong analytical skills to research market trends, leads and contacts. Drafts error, bug and malfunction reports and performs maintenance and troubleshooting tasks.
Overview
6
6
years of professional experience
Work History
Salesforce Administrator
Station LLC
Denver, CO
01.2024 - Current
- Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
- Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
- Created reports and dashboards in Salesforce to meet business requirements.
- Developed custom VisualForce pages for customer-facing portals.
- Performed troubleshooting on existing applications within the Salesforce platform.
- Provided technical support to internal users on Salesforce issues or questions.
- Maintained data integrity by performing regular audits and executing data quality control processes.
- Managed the development process from design through testing to deployment of new products or features in Salesforce environment.
- Conducted training sessions for end users on the usage of Salesforce application features.
- Monitored system performance using various tools like Workbench and Eclipse IDE for debugging code issues.
- Customized sales process flows using Process Builder and Flow Builder based on user needs.
Sales Manager
Budget Car Rental
Denver, CO
12.2017 - 12.2022
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Managed daily operations of sales department, including supervision of staff members.
- Collaborated with marketing team to create promotional materials for target customers.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Researched potential customers using various sources such as public records, web searches.
Education
Bachelor of Arts - Sales And Distribution
AAU
Addis Ababa Ethiopia08-2005
Skills
- Data Migration
- Territory Management
- Dashboard creation
- Process Automation
- Data Management
- Security management
- NoSQL Databases
- Self Motivation
- Problem-Solving
- Problem-solving abilities
- Information Protection
- Problem-solving aptitude
Timeline
Salesforce Administrator
Station LLC
01.2024 - Current
Sales Manager
Budget Car Rental
12.2017 - 12.2022
Bachelor of Arts - Sales And Distribution
AAU
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