Yosef Girmay

• Monitoring security breaching
• Incident response
• Mitigation threats
• Testing malware detection and vulnerabilities
• Preventing DDoS attacks to ensure the availability and integrity of network resources
• Developing and implementing security policies and best practices to protect against any threats

• Reasoning and problem-solving skills with strong attention to detail
• Customer-centric personality with a sense of urgency and eagerness to assist
• Maintain high standards of personal integrity and work ethic
• Assisted implementation of security policies and standards to ensure compliance with industry regulations
• CISCO security analyst, setting up Cisco workstation for home base office Meraki MX68, MR44, and Webex Desk Pro
• Advised and consulted on any computing-related issues, raising awareness about best practices and potential issues
• Globally real-time monitoring devices from Meraki dashboard, resetting, configuring, and analyzing data
• Install, and update firmware on devices like switches, routers, cameras, Security devices, access points, or wireless
• Provided technical support to end-users, diagnosing and resolving hardware and software issues on time
• Verified device IP address and MAC address, user credential, and security endpoint
• Resolved 15 incidents through service now when average is 5 cases day, troubleshooting hands-on
• Unlocking user's ID, unlocking Bit locker Window, 0ffice 365 and encrypt recovery key Mac OS
• Assisting users in installing, VM ware, VPN, updating and upgrading or re-imaging virus-infected removal
• Conducted comprehensive testing on various systems, applications, and networks to identify potential security risks
• Performed regular security assessments and proactively addressing potential threats
• Participated in security audits and assessments, identifying gaps and recommending corrective actions
• Collaborated to implement security measures, including firewalls, intrusion detection systems, and access controls
• Multi-factor authentication, Duo authentication on Macs, Windows, and Android OS
• Assisted a global user base of over 84,000 employees, ensuring seamless threat monitoring
• Consistently with high productivity from all my team throughout the year

• Managing about $50K value of company assets devices and running them at no time cost, IT management, delivery services, incident responses, deployment, device allocation, and ordering supplies
• Providing IT infrastructure field support including troubleshooting, hardware, software, and operating systems
• Deliver solutions for technical, hardware, software, and security issues
• Skilled in desk-side support and PC break/fix including basic administration of Windows and Mac OS
• Imaging or re-imaging Windows or Mac OS laptops for new hires and remotely for end-users
• Experience with Anti-spyware and Anti-virus software
• Unlock bit locker or any security-related issues
• Monitor the Service Now tool for any incident tickets or tasks that need to be done urgently
• Data migrating on Windows and Macs OS or Server JAMF ordering and managing assets
• Great understanding of SCCM deployment and security of devices and applications across the enterprise
• Proficient in Cisco Finesse for communication solutions, Webex Desk Pro, DX80, and VoIP phones

• Identity access management permissions, role privilege

• Team collaboration to identify and resolve software issues, ensuring data integrity and confidentiality
• Excellent time management and organizational skills
• Unlock bit locker or any security-related issues
• Experience with Anti-spyware and Anti-virus software
• Deliver solutions for technical, hardware, software, and security issues
• Managed $50K in company assets with zero cost, overseeing IT management, incident responses, device deployment and allocation, and supply ordering
• Providing IT infrastructure field support including troubleshooting, hardware, software, and operating systems
• Fixing issues without impacting hardware warranty or customer security compliance requirements
• Skilled in desk-side support and PC break/fix including basic administration of Windows and Mac OS
• Imaging or re-imaging Windows or Mac OS laptops for new hires and remotely for end-users
• Monitor theServiceNow tool for any incident tickets or tasks that need to be done urgently
• Data migrating on Windows and Macs OS or Server JAMF ordering and asset tracking
• Great understanding of SCCM deployment and security of devices and applications across theenterprise
• Proficient in Cisco Finesse for communication solutions, Webex Desk Pro, DX80, and VoIP phones

• Aloha NCR integration update, upgrade, install, configuring POS system
• Implemented software and hardware upgrades at company-owned and franchise locations
• Ensured each restaurant location is fully functional after various software upgrades on Windows and Macs
• Engaged with various vendors during project rollouts, updating firmware on devices like Video cameras, switches, routers, terminals, and servers
• Utilized Active Directory to provide application support to client's devices at global locations remotely, and maintained accurate records of upgrade dates
• Monitored all store servers and terminals are running correctly through the CMC dashboard
• Communicated with location support teams to ensure all parties are aware of any software upgrades
• Identified improvements during implementation with deployments
• Assisted in configuring and troubleshooting network components, routers, switches, firewalls, and web application

• Dispatched patient transporters using Teletracking platform and remote real-time computer system
• Access management roles, group policies, and permissions of Teletracking and Epic applications
• Experience in Healthcare applications and devices: RIS, PACS, DICOM, HL7, and Citrix issue
• Taking X-ray images for diagnostic purposes, GE, Semin's, Agfa Phillip, C-arm, fluoroscopic machines, and OR equipment
• Maintained records related to inventory control, equipment maintenance, and quality assurance issues

• Tracked and reviewed charts, graphs, schedules, and other statistics to maximize on-time performance, and minimize customer wait times and service disruptions

• Relocated and Installed internet cables RJ 45 and phone lines RJ 11 from server rooms
• Installed and tested various software programs
• Provided technical support to users through phone, email, and in-person
• Performed Windows 7 to Windows 10 migrations and Mac OS
• Troubleshoot with faculty and students regarding network connectivity
• Worked with Any Desk to remote into users' computers
• Used Live Agent ticketing system to document technical issues