Yosef Zeidieh
Queens ,NY
Summary
Accomplished Pharmacy Owner and Operational Manager with over 4 years of experience in managing and optimizing pharmacy operations. Demonstrated expertise in strategic planning, financial management, and team leadership within the pharmaceutical industry. Proven ability to enhance operational efficiency, improve customer satisfaction, and drive business growth through innovative solutions and effective management practices. Skilled in regulatory compliance, inventory management, and customer service, with a strong track record of achieving organizational goals and exceeding performance metrics
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Manager
Alliance Pharmacy
11.2023 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Scheduled 5 employees for shifts, taking into account customer traffic and employee strengths.
Pharmacy Owner
Romiran Inc.
01.2022 - Current
- Promoted health literacy among patients through educational materials and one-on-one consultations about medications or health conditions.
- Improved employee retention rates by creating a supportive work environment that encouraged professional development.
- Collaborated with 7 healthcare providers to develop comprehensive treatment plans tailored to individual patient needs.
- Implemented innovative marketing strategies to increase awareness of the pharmacy''s services and offerings.
- Developed strong relationships with medical professionals, fostering trust and collaboration for better patient outcomes.
- Trained and mentored staff members, resulting in improved performance and a cohesive team environment.
- Increased repeat business from satisfied customers through attentive service delivery.
Operations Manager
Richmond Valley Pharmacy
05.2021 - Current
- Operational ManagementSupervise and manage daily pharmacy operations, including prescription processing, medication dispensing, and inventory management.
Develop and implement standard operating procedures (SOPs) to enhance operational efficiency and ensure high-quality service.
Monitor and analyze pharmacy performance metrics to identify and address areas for improvement.
- Staff SupervisionRecruit, train, and mentor pharmacy staff, including pharmacists, pharmacy technicians, and support personnel.
Conduct performance evaluations, provide constructive feedback, and facilitate ongoing professional development.
Schedule staff shifts, manage payroll, and ensure adequate coverage for all pharmacy operations.
- Regulatory ComplianceEnsure compliance with all applicable federal, state, and local pharmacy laws and regulations.
Maintain accurate and confidential records, manage controlled substances, and adhere to safety and quality standards.
Prepare for and manage pharmacy audits and inspections.
- Customer ServiceDeliver exceptional customer service, addressing patient inquiries, resolving complaints, and providing medication counseling.
Implement strategies to enhance patient satisfaction and loyalty.
Educate patients on medication use, potential side effects, and drug interactions.
- Financial ManagementOversee 3 pharmacy budgeting, financial planning, and cost control to achieve profitability and financial targets.
Manage inventory, including ordering, receiving, and stocking medications and supplies, while minimizing waste and optimizing inventory turnover.
Review financial reports and reconcile billing and reimbursement processes.
- Technology and Systems ManagementUtilize pharmacy management software and technology to streamline operations, improve accuracy, and maintain patient records.
Implement and manage electronic health records (EHR) systems and ensure data security and privacy.
- Marketing and Community OutreachDevelop and implement marketing strategies to promote pharmacy services and increase customer engagement.
Participate in community outreach programs and health initiatives to build relationships with local healthcare providers and organizations.
Skills
- Pharmacy Operations Management: Expertise in overseeing daily operations, ensuring efficient workflow, and maintaining high standards of accuracy and service
- Strategic Planning & Execution: Proven ability to develop and implement strategic plans that drive business growth and improve operational efficiency
- Financial Management: Skilled in budgeting, financial forecasting, and cost control to ensure profitability and financial stability
- Regulatory Compliance: In-depth knowledge of pharmacy regulations and compliance requirements, including FDA, DEA, and state-specific laws
- Customer Service Excellence: Strong focus on delivering exceptional customer service and building long-term relationships with patients and healthcare providers
- Inventory & Supply Chain Management: Proficient in managing inventory levels, negotiating with suppliers, and implementing effective supply chain strategies
- Team Leadership & Development: Effective at recruiting, training, and managing pharmacy staff, fostering a collaborative and productive work environment
- Technology Integration: Experienced in utilizing pharmacy management software and technology to streamline operations and improve accuracy
Certification
Experience:
- Pharmacy Experience: [X] years of experience in pharmacy practice, with a strong background in retail pharmacy operations.
- Management Experience: [Y] years of experience in a managerial or supervisory role within a pharmacy setting. Proven track record in leading teams and managing pharmacy operations.
- Business Ownership: Experience in owning or operating a business, including responsibilities such as strategic planning, financial management, and business development.
- Self-Motivation: Ability to work independently with minimal supervision, demonstrating high levels of self-motivation and accountability.
- Remote Management Tools: Proficiency in using remote management tools and software, such as video conferencing platforms (e.g., Zoom, Microsoft Teams), project management tools (e.g., Asana, Trello), and communication platforms (e.g., Slack).
- Multi-Location Coordination: Experience in managing and coordinating operations across multiple locations, including remote oversight and ensuring consistent policies and procedures.
- Adaptability: Flexibility to adapt to different work environments and manage the pharmacy’s operations effectively from various locations.
- Time Management: Strong time management and organizational skills to handle remote work challenges and ensure timely decision-making and problem resolution.
- Problem-Solving: Strong analytical and problem-solving skills to address operational and business challenges.
- Customer-Focused: A strong focus on improving patient care and customer experience, regardless of location.
- Networking Skills: Ability to build and maintain professional relationships with healthcare providers, suppliers, and community stakeholders.
Timeline
Operations Manager
Alliance Pharmacy
11.2023 - Current
Pharmacy Owner
Romiran Inc.
01.2022 - Current
Operations Manager
Richmond Valley Pharmacy
05.2021 - Current
Experience:
- Pharmacy Experience: [X] years of experience in pharmacy practice, with a strong background in retail pharmacy operations.
- Management Experience: [Y] years of experience in a managerial or supervisory role within a pharmacy setting. Proven track record in leading teams and managing pharmacy operations.
- Business Ownership: Experience in owning or operating a business, including responsibilities such as strategic planning, financial management, and business development.
- Self-Motivation: Ability to work independently with minimal supervision, demonstrating high levels of self-motivation and accountability.
- Remote Management Tools: Proficiency in using remote management tools and software, such as video conferencing platforms (e.g., Zoom, Microsoft Teams), project management tools (e.g., Asana, Trello), and communication platforms (e.g., Slack).
- Multi-Location Coordination: Experience in managing and coordinating operations across multiple locations, including remote oversight and ensuring consistent policies and procedures.
- Adaptability: Flexibility to adapt to different work environments and manage the pharmacy’s operations effectively from various locations.
- Time Management: Strong time management and organizational skills to handle remote work challenges and ensure timely decision-making and problem resolution.
- Problem-Solving: Strong analytical and problem-solving skills to address operational and business challenges.
- Customer-Focused: A strong focus on improving patient care and customer experience, regardless of location.
- Networking Skills: Ability to build and maintain professional relationships with healthcare providers, suppliers, and community stakeholders.
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