Yoselin Perez
Houston,TX
Summary
Experienced and dependable professional with over 10 years in the restaurant and hospitality industry. Known for being reliable, hardworking, and adaptable in fast-paced environments. Proven ability to lead teams, deliver excellent customer service, and handle high-pressure situations with professionalism. Now seeking a new opportunity to grow in a different field, bringing a strong work ethic, a commitment to learning, and a “whatever it takes to succeed” mindset to contribute to a company’s success.
Overview
10
10
years of professional experience
Work History
Call Center Agent
NU Dentistry
06.2024 - 02.2025
- Handled inbound & outbound calls to schedule, confirm, and reschedule dental appointments.
- Coordinated with front desk staff to optimize appointment flow and reduce cancellations.
- Provided patients with accurate information about services, insurance, and treatment availability.
- Followed HIPAA guidelines and company protocols to protect patient privacy and ensure compliance.
Cashier/Bakery
The Cheesecake Factory
10.2018 - 06.2024
- Operated POS system to process takeout orders, handle payments, and manage receipts accurately
- Assisted guests with takeout menu selections, provided recommendations, and answered questions about food items and modifications
- Carefully packed and labeled to-go orders, ensuring accuracy, food quality, and proper presentation
- Communicated with kitchen staff to confirm order details and manage wait times
- Delivered prompt, friendly, and professional service in a high-volume, fast-paced environment
- Maintained cleanliness and organization of the takeout station and front counter
- Resolved guest concerns quickly and professionally to ensure a positive takeout experience.
- Plating and decorating cheesecakes /specialty desserts .
- Maintained cleanliness and organization of the bakery display area to ensure an inviting experience.
- Assisted with basic barista tasks.
Cashier
Maggianos Little Italy
07.2015 - 10.2018
- Operated POS system to process takeout orders, handle payments, and manage receipts accurately
- Assisted guests with takeout menu selections, provided recommendations, and answered questions about food items and modifications
- Carefully packed and labeled to-go orders, ensuring accuracy, food quality, and proper presentation
- Communicated with kitchen staff to confirm order details and manage wait times
- Delivered prompt, friendly, and professional service in a high-volume, fast-paced environment
- Maintained cleanliness and organization of the takeout station and front counter
- Resolved guest concerns quickly and professionally to ensure a positive takeout experience.
- Plating and decorating cheesecakes /specialty desserts .
- Maintained cleanliness and organization of the bakery display area to ensure an inviting experience.
- Assisted with basic barista tasks.
Education
High School Diploma -
Wisdom High School
Houston, TX06.2019
Skills
- Team development
- Problem-solving skills
- Works well under pressure
- Bilingual (English & Spanish)
Timeline
Call Center Agent
NU Dentistry
06.2024 - 02.2025
Cashier/Bakery
The Cheesecake Factory
10.2018 - 06.2024
Cashier
Maggianos Little Italy
07.2015 - 10.2018
High School Diploma -
Wisdom High School
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