Yoselin Baires
Annapolis,MD
Overview
8
8
years of professional experience
Work History
Patient Coordinator
Dental One and Associates
Remote
07.2021 - 01.2025
- Successfully managed information using specific software, including signing in patients, and checking the accuracy of records, orders, and personal information.
- Handle incoming and outgoing telephone calls with excellent customer service skills.
- Collecting and verifying insurance.
- Schedule and confirm patients' appointments.
- Protected clients' rights by maintaining the confidentiality of personal and financial information.
- Provided technical assistance to customers via phone or remote support tools.
- Transmitted information or documents to customers through email, mailings, or facsimile machine.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Customer Service Representative
Target
Annapolis, MD
11.2020 - 01.2021
- When working at the customer services desk, my responsibility is to address and welcome guests each day, improving overall customer service
- Assist customers with account updates, new service additions, and promotional offers
- Answer the phone calls to resolve customer issues efficiently and transfer calls to the correct person
- Maximized customer satisfaction by assisting with purchases, leaving items, and signing up for rewards programs
- When cashiering, my duties are similar, such as scanning items and giving the right amount of change back, and always addressing the customer with a big smile to make them feel welcomed
Cashier
Whole Food Market
Annapolis, MD
10.2019 - 10.2020
- Providing a positive company image by providing courteous, friendly, and efficient service to customers and team members at all times
- Assist supervisor in controlling customer flow and backed up line to help reduce customer wait time
- Accepting payments, ensuring all prices and quantities are accurate, and providing a receipt to every customer
- Ask for a loan if money needed and drops if their too much money in a register
Cashier
Aunties Anne's
Annapolis, MD
04.2017 - 10.2019
- As a cashier, my responsibility is to provide my customers with the best experience, to ensure they come back feeling welcomed.
- Maintained accurate records of all transactions.
- Address customers' concerns and issue refunds.
- Assisted with inventory management activities, as well as counting the money made at the end of the day.
- Always maintain a clean work environment.
- Greeted customers and responded to informational requests.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Education
High school diploma -
Annapolis high school
05.2019
Skills
- Bilingual
- Strong written and oral communication skills
- Dealing with high-pressure situations
- Multitasking efficiency
- Critical thinker
- Team player
- Organized
- Computer skills
- Customer service
- Time management
- Cash handling
- Insurance verification
- HIPAA
- Team coordination
- Data entry
Languages
- English, Fluent
- Spanish, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Patient Coordinator
Dental One and Associates
07.2021 - 01.2025
Customer Service Representative
Target
11.2020 - 01.2021
Cashier
Whole Food Market
10.2019 - 10.2020
Cashier
Aunties Anne's
04.2017 - 10.2019
High school diploma -
Annapolis high school
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