Yoselin Corona
Title Clerk
Tulare,CA
Summary
Detail-oriented professional with extensive experience at Ritchie Bros. Auctioneers, excelling in title processing and record management. Proven ability to enhance operational efficiency through meticulous accuracy and effective problem-solving. Recognized for exceptional customer service and adept at managing high-volume inquiries while maintaining a positive client experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Title Clerk
Ritchie Bros. Auctioneers
04.2021 - Current
- Assisted in processing vehicle titles and registrations, ensuring compliance with state regulations.
- Reviewed documentation for accuracy, identifying discrepancies for correction before final submission.
- Supported customer inquiries regarding title status and registration processes, enhancing satisfaction and clarity.
- Maintained organized records of transactions and documents, ensuring efficient retrieval for audits and inquiries.
- Learned relevant software systems for title processing, contributing to streamlined operations within the department.
- Collaborated with team members to improve workflow efficiency in title processing procedures.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
Receptionist
Ritchie Bros. Auctioneers
06.2020 - 04.2021
- Managed front desk operations, ensuring efficient workflow and positive client interactions.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Developed and implemented office procedures to enhance operational efficiency and effectiveness.
- Handled transactions and maintained sales and payments records accurately.
- Coordinated and scheduling travel such as flights, hotel and rental cars. Maintained and organized office supplies for seamless office functionality.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Customer Service Representative
Ritchie Bros. Auctioneers
05.2019 - 06.2020
- Utilized invoice processing using CRM software.
- Managed customer inquiries regarding payment arrangements and account statuses.
- Collaborated with management to address complex issues.
- Managed high-volume calls while maintaining professionalism and accuracy in responses.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided bilingual support to customers, enhancing communication and resolving inquiries efficiently.
Medical Administrative Assistant
IQ Surgical Associates, Inc.
05.2018 - 06.2018
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
Administrative Assistant
U.S. Department Of Human & Health Services
06.2016 - 08.2016
- Coordinated communication between patients and healthcare providers, ensuring clarity and effective information flow.
- Processed insurance claims and patient billing inquiries, improving financial accuracy and resolution times.
- Supported office staff and operational requirements with corporate documents, records and reports.
- Updated patient information and insurance details for accurate electronic medical records; including benefits packets and insurance coding.
Education
GED
Tulare Western High School
Tulare, CA06-2017
Skills
- Document title management
- Accuracy and precision
- Database entry
- Multi-line phone proficiency
- Research and analysis
- Time management
- Problem-solving aptitude
- Record management
- Computer skills & proficiency in Microsoft Office
- Medical coding
- Insurance claims handling
- Proficient in bilingual communication
Certification
- DMV Vin Verifyer
- DMV Sales Person License
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Title Clerk
Ritchie Bros. Auctioneers
04.2021 - Current
Receptionist
Ritchie Bros. Auctioneers
06.2020 - 04.2021
Customer Service Representative
Ritchie Bros. Auctioneers
05.2019 - 06.2020
Medical Administrative Assistant
IQ Surgical Associates, Inc.
05.2018 - 06.2018
Administrative Assistant
U.S. Department Of Human & Health Services
06.2016 - 08.2016
GED
Tulare Western High School
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