Yoselin Gutierrez
Colorado Springs ,CO
Summary
Dynamic manager with proven leadership at Qdoba, enhancing customer satisfaction and team productivity through effective conflict resolution and agile methodologies. Skilled in inventory management and fostering strong customer relationships, I excel in high-pressure environments while leveraging technology to drive operational efficiency. Committed to creating safe, organized workplaces and maximizing team performance.
Overview
3
3
years of professional experience
Work History
Manager
Qdoba
Colorado Springs, Colorado
12.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Promoted positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering pipeline of future leaders within organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
Customer Service
Smasher Burgers
Colorado Springs, CO
04.2022 - 06.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Personalized customer service guidelines and performance measures specific to branch.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Provided exceptional customer service, addressing patient inquiries promptly and professionally.
- Drove excellence in customer service while overseeing department functions.
- Boosted membership retention through attentive customer service and personalized interactions.
- Delivered exceptional customer service by addressing inquiries professionally and courteously.
- Provided direct customer service and support for [Number] commercial clients.
Cashier
Popeyes
Colorado Springs, Colorado
02.2022 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
High School Diploma -
Centennial High School
Pueblo, CO05.2015
Skills
Hands on learner
Very adaptive to new Surrounding
Good with Technology
Excellent customer service skills
Great leader skills
Experience with fork lift/jack paler
Can lift more then 35 pounds
- Process improvement
- Customer relationship management
- Team building
- Conflict resolution
- Performance monitoring
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Qdoba
12.2023 - Current
Customer Service
Smasher Burgers
04.2022 - 06.2022
Cashier
Popeyes
02.2022 - 05.2022
High School Diploma -
Centennial High School
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