Yoselin Ochoa
Beach Park
Summary
Dynamic professional with a proven track record at Nexcom, excelling in customer engagement and operational efficiency. Skilled in staff training and multitasking, I developed standard operating procedures that enhanced workflow and improved customer satisfaction. Adept at fostering team collaboration and utilizing Microsoft Office to streamline processes.
Overview
7
7
years of professional experience
Work History
Cruise Book Clerk Stylist
Nexcom
09.2021 - 09.2025
- Assisted in coordinating daily operations to ensure efficient workflow and task completion.
- Trained new employees on clerical procedures and office protocols for improved consistency.
- Facilitated communication between departments to streamline information sharing and collaboration.
- Developed standard operating procedures to enhance operational efficiency and reduce errors.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Sales Clerk
Nexcom
02.2019 - 09.2021
- Stocked shelves regularly, ensuring optimal inventory levels and product availability.
- Provided training support to new staff on store procedures and systems for smooth onboarding.
- Implemented promotional displays effectively, contributing to increased customer engagement and sales growth.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Opened and closed store by balancing cash registers and receipts.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
Education
No Degree - CNA
College of Lake County
Grayslake, IL12.2025
High School Diploma -
North Chicago Community High School
North Chicago, IL05.2021
Skills
- Customer engagement
- Customer inquiries
- Time management
- Attention to detail
- Multitasking
- Organizational skills
- Excellent communication
- Team collaboration
- Active listening
- Task prioritization
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
- Staff training
- Microsoft office
- Customer satisfaction
- Telephone etiquette
- Schedule and calendar management
- Typing speed
- Peer relationships
- Teamwork and collaboration
- Professional and mature
- Document typing and formatting
- Data recording
Languages
Spanish
Native or Bilingual
Timeline
Cruise Book Clerk Stylist
Nexcom
09.2021 - 09.2025
Sales Clerk
Nexcom
02.2019 - 09.2021
No Degree - CNA
College of Lake County
High School Diploma -
North Chicago Community High School