Summary
Overview
Work History
Education
Skills
Timeline
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Yoselin Rocha

West Covina,CA

Summary

Dynamic Medical Assistant with proven expertise at Lakha Medical Clinic D.O., excelling in patient scheduling and clinical documentation. Recognized for enhancing operational efficiency and patient satisfaction through effective EHR implementation and exceptional customer service. Skilled in vital sign monitoring and committed to maintaining HIPAA compliance while fostering a collaborative healthcare environment.

Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.

Overview

11
11
years of professional experience

Work History

Medical Assistant

Lakha Medical Clinic D.O.
04.2019 - Current
  • Assisted in patient intake processes, ensuring accurate data collection and efficient check-in procedures.
  • Administered routine immunizations and vaccinations, adhering to safety protocols and best practices.
  • Coordinated with healthcare providers to schedule patient appointments and manage follow-up care effectively.
  • Implemented electronic health record (EHR) systems for streamlined documentation and improved patient data access.
  • Trained new staff on clinic protocols, enhancing team performance and operational efficiency.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Receptionist

Joys Skin Care Clinic
02.2017 - 01.2018
  • Delivered personalized therapy sessions using advanced body sculpting techniques to enhance client outcomes.
  • Collaborated with multidisciplinary team to develop tailored treatment plans for diverse client needs.
  • Implemented evidence-based practices, ensuring compliance with industry standards and improving patient satisfaction.
  • Mentored junior therapists, fostering skill development and promoting a collaborative work environment.
  • Coordinated scheduling for meetings and appointments, optimizing availability for staff and clients.
  • Greeted and assisted visitors, ensuring a welcoming environment and streamlined check-in process.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.

Massage Therapist

Sculpting Body Clinic
03.2015 - 01.2018
  • Provided therapeutic massage services tailored to client needs and preferences.
  • Conducted thorough assessments to determine appropriate treatment plans.
  • Educated clients on self-care techniques and post-treatment recommendations.
  • Maintained detailed records of client treatments and progress for ongoing evaluation.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Promoted wellness by educating clients on self-care and stress management techniques.

Education

Medical Nurse -

American College of Healthcare And Technology
Huntington Park, CA
06-2019

High School Diploma -

Maywood Academy
Maywood, CA
06-2011

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • EMR / EHR
  • Clinical documentation
  • Electronic medical records
  • Procedure assistance
  • Medical procedures
  • Specimens collection and processing
  • Appointment setting
  • Insurance verification

Timeline

Medical Assistant

Lakha Medical Clinic D.O.
04.2019 - Current

Receptionist

Joys Skin Care Clinic
02.2017 - 01.2018

Massage Therapist

Sculpting Body Clinic
03.2015 - 01.2018

Medical Nurse -

American College of Healthcare And Technology

High School Diploma -

Maywood Academy

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Yoselin Rocha