Yoselin Santana
Chula Vista,CA
Summary
I am an experienced professional with a background in both property management and fashion sales. Skilled in customer service, team support, and day-to-day operations, to reach goals and build client relationships. I bring a blend of leadership, organizational, and sales skills suited for a fast-paced retail management role.
Overview
10
10
years of professional experience
Work History
Portfolio Property Manager/Onsite Manager
Castle Breckenridge Management
03.2021 - 08.2024
- Established positive relationships with tenants, property owners, and vendors by promptly addressing concerns and implementing effective communication strategies.
- Coordinated with architects, contractors, and landscape designers, on new construction projects ensuring timely completion within budget constraints of the HOA.
- Reduced operational costs by negotiating favorable contracts with vendors and service providers ensuring the properties remained financially stable.
- Facilitated smooth tenant move-ins and move-outs by efficiently managing lease agreements, security deposits, and related documentation.
- Conducted regular inspections to ensure compliance with local regulations and maintain the overall condition of each property.
Sales Associate
Coach (Designer Retail)
11.2018 - 04.2020
- Provided personalized customer service that built strong relationships and encouraged lasting client loyalty.
- Built and maintained professional client relationships through personalized concierge service, reaching out for special occasions and new collection launches.
- Assisted with phone orders, product inquiries, and conversion-focused interactions, contributing to store KPIs such as sales targets, conversion rates, and average transaction value.
- Consistently persuaded customers to purchase additional items, achieving the highest UPT on the sales team multiple times.
- Collaborated with team members to optimize store performance and exceed operational metrics.
SALES ASSOCIATE
COACH (DESIGNER RETAIL)
11.2018 - 04.2020
- Responsible for all sales activity duties from greeting customers, answering questions, offering assistance, answering phone calls, suggesting items, placing phone orders, and providing product information. As well as these responsibilities, I always made sure to "host" clients by attending to them in a welcoming and genuine manner. I built professional relationships with clients while keeping team goals in mind, whether it be to work more on sales, loss prevention, conversion, or product knowledge. Contacted customers as soon as issues arose to immediately find resolution before the problems escalated. Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
LIFEGUARD AND SWIM INSTRUCTOR
SOUTHBAY FAMILY YMCA
04.2015 - 11.2017
- As a lifeguard my responsibility was to maintain the safety of the patrons in and around the pool. As a swim instructor my duty was to provide instruction on swimming to people at all levels of ability, from young children who are taking basic swim lessons to adults who either want to learn new techniques or expand their skills. For these jobs I earned CPR Pro, Emergency Oxygen and Basic first aid certifications. I maintained friendly and professional customer interactions that brought me to become one of the most requested swim instructors by members. I learned to work as a team member to provide the highest level of service to customers as well as demonstrating that customers come first by serving them with a sense of urgency.
Assistant Manager
619 Boxing Gym
01.2025 - 07.2025
- Expanded clientele base with targeted marketing strategies such as social media posts and local partnerships.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Managing employee progress reports to review customer service skills, attendance and commissions.
- Reviewed stock counts and ordered items to control inventory of supplies and equipment.
Skills
- 9 Years Customer service experience
- Fluent in English and Spanish
- Staff management
- Sales Experience
- Project management
- Proficiency with Management Software
- Microsoft Office Suite
Accomplishments
- Oversaw a variety of property types totaling over 600 individual units.
- Demonstrated skill and career growth by being promoted 4 times in 3 years.
- Organized kids box training events and scheduled amateur fight nights, increasing brand awareness and membership sign-ups.
Certificates
- Community Association Manager Certificate (CCAM®)
- Conflict Resolution Certificate
- Writing Skills Certificate
- Professionalism Certificate
- Public Speaking Certificate
- First Place National Respiratory Care Week Certificate
Education
California College of San Diego — 2022
Coursework in Medical Respiratory Therapy
Focused studies in patient care, respiratory and cardiovascular systems, and clinical procedures.
Timeline
Assistant Manager
619 Boxing Gym
01.2025 - 07.2025
Portfolio Property Manager/Onsite Manager
Castle Breckenridge Management
03.2021 - 08.2024
Sales Associate
Coach (Designer Retail)
11.2018 - 04.2020
SALES ASSOCIATE
COACH (DESIGNER RETAIL)
11.2018 - 04.2020
LIFEGUARD AND SWIM INSTRUCTOR
SOUTHBAY FAMILY YMCA
04.2015 - 11.2017
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