Hi, I’m
Yoselin Andrea Montes
Gunter,TX
Summary
Restaurant Industry:
An enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintained focus and a positive attitude in stressful situations and high-volume environments. Communicative Server, hostess, and busser dedicated to providing elevated service and unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. The detailed organizer of service operations with versatility in stressful circumstances.
Former Student-Athlete:
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
years of professional experience
Work History
Salsa Tex-Mex
Server
11.2020 - Current
Job overview
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Communicated orders and customer needs clearly and effectively, and collaborated with colleagues to deliver exceptional service.
- Learned and followed local alcohol laws to keep the restaurant compliant with regulations while serving spirits.
- Monitored patrons' alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Anticipated customers' needs and respond to their requests promptly and efficiently.
- Prioritized tasks, handle multiple tables simultaneously, and deliver orders promptly while maintaining high accuracy and attention to detail.
- Following health and safety protocols is crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
Salsa Tex-Mex
Hostess
11.2020 - Current
Job overview
- Organized, stocked, and cleaned the establishment's front lobby during shifts to maintain a welcoming appearance.
- Input orders accurately into the POS terminal, split bills, and accepted payments.
- Seated patrons based on guest preferences and seating availability.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Promoted business loyalty by fostering positive customer relationships.
- Backed up servers by checking on tables and retrieving items for guests.
- Completed daily side work and opening and closing duties without fail.
- Cross-trained to handle different restaurant roles, including bar, kitchen, and to-go stations.
Papa Gallo's
Restaurant Busser
05.2020 - 08.2020
Job overview
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Emptied on-site trash receptacles into dumpsters and large waste receptacles.
- Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
- Organized and cleaned assigned sections by sanitizing and cleaning the table, counter, and kitchen surfaces.
- Trained new staff in bussing and cleaning procedures.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Developed excellent relationships with managers and fellow team members to support team success and a positive work environment.
Education
Grayson CollegeDenison, TX
Associate of Science from Nursing
05.2023
University Overview
- President's List: 4.0 GPA (Fall 2022)
- Dean's List: 3.75-3.99 GPA (Fall 2021)
- Hugh and Mary Louise Chesnutt Scholarship Recipient
- Viking Scholarship recipient
- Relevant Coursework: BLS Certification
- Relevant Coursework: Anatomy and Physiology (I and II)
- Relevant Coursework: Microbiology
- 3.79 GPA
- Phi Theta Kappa Honor Society member
Gunter High SchoolGunter, TX
High School Diploma
05.2021
University Overview
- Ranked 33 out of 66
- 3.53 GPA
- Gold Graduation Honors Cord
- Elected Captain of Gunter Softball, Spring 2020–Spring 2021
- HOSA (Health Occupations Students of America) member
Skills
- Customer service
- Communication
- Time management
- Teamwork
- Multitasking
- Problem-solving
- Human anatomy knowledge
- Food and beverage knowledge
- Cleaning and sanitation
- Server Training
- Leadership Development
- Maintain physical fitness
Languages
Spanish
Limited Working
Timeline
Server
Salsa Tex-Mex
11.2020 - Current
Hostess
Salsa Tex-Mex
11.2020 - Current
Restaurant Busser
Papa Gallo's
05.2020 - 08.2020
Grayson College
Associate of Science from Nursing
Gunter High School
High School Diploma
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