Yoseline Lopez Rojas
Milwaukee
Summary
Diligent Phlebotomist with strong background in blood and plasma from healthy adult donors. Skilled in educating donors and public on therapeutic products derived from plasma, screening process and laboratory policies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Lead phlebotomy professional with solid background in venipuncture, specimen collection, and patient care. Proven track record of improving lab efficiency and accuracy through strong technical skills and meticulous attention to protocol. Known for fostering team collaboration and adapting to changing clinical environments. Reliable and results-focused, with commitment to quality and patient safety.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Team Lead Phlebotomist
Versiti
Milwaukee, WI
03.2021 - 05.2026
- Centrifuged blood samples as outlined in clinical protocols.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Organized daily work based on collection priority.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Monitored patients for reactions and verified sample quality.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Obtained blood specimens by performing venipunctures and finger sticks at least 10 times per day.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Supervised phlebotomy team to ensure compliance with safety protocols and best practices.
- Trained and mentored new staff on blood collection techniques and patient interaction.
- Implemented quality control measures to maintain accuracy in laboratory testing procedures.
- Coordinated scheduling of blood draws to optimize resource allocation and minimize wait times.
- Led initiatives to educate patients on procedures, alleviating anxiety and ensuring cooperation.
- Monitored inventory levels of supplies, ensuring timely replenishment for uninterrupted operations.
- Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
- Developed strong relationships with patients by fostering trust during the blood collection process.
- Implemented best practices for specimen handling to minimize contamination risks.
Cashier
Menards
Milwaukee, WI
09.2019 - 01.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Mentored new team members on sales software system operation.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Processed customer refunds and exchanges according to established guidelines.
- Addressed customer needs and made product recommendations to increase sales.
- Reviewed new promotions and monitored price changes.
- Created price tags and merchandise signs.
- Checked personal identifications during alcohol and tobacco sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Cook
Burger King
Milwaukee, WI
09.2016 - 01.2019
- Assisted chef with planning easy but elegant appetizers to spark customer interest.
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Ordered and received products and supplies to stock kitchen areas.
- Inspected appliances, commercial fryers and ovens to verify proper working order.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed kitchen staff to supervise preparation of foods and explain steps for readying specialty items.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Education
High School Diploma -
Saint Thomas More High School
Milwaukee, WI06.2018
Skills
- Patient confidentiality
- Medical office administration
- Specimen Labeling Procedures
- Recording Data
- Patient Care
- HIPAA Compliance
- Venipuncture
- Health education
- Time management
- Order of draw
- Patient care
- Scheduling appointments
- Donor screening
- Therapeutic phlebotomy
- Staff management
- Emergency response training
- Hemoglobin testing
- Communication
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Reliability
- Effective communication
- Decision-making
- Relationship building
- Team building
- Team leader
Accomplishments
- Oversaw team of approximately 8-10 phlebotomists in the donor center,
- Improved blood collection process by preparing supplies to match patient load.
- Educated new phlebotomy students on venipuncture and capillary puncture techniques.
- Learned how to draw on the two machines the company uses within 2 years of working there.
- Got promoted to Team Lead within 2 years of employment
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Team Lead Phlebotomist
Versiti
03.2021 - 05.2026
Cashier
Menards
09.2019 - 01.2021
Cook
Burger King
09.2016 - 01.2019
High School Diploma -
Saint Thomas More High School