Yoseline Silva
Dalton,GA
Summary
Professional with experience in customer service and relationship management, adept at handling inquiries and complaints while maintaining a positive environment. Demonstrated ability to manage multiple tasks simultaneously, ensuring attention to detail in all interactions. Proven skills in organizing workspaces and training new associates on operational procedures, contributing to an efficient workflow. Effective communicator with a strong focus on building rapport with clients and vendors, enhancing overall customer satisfaction.
Overview
3
3
years of professional experience
Work History
Walmart Associate
Walmart
Dalton, GA
11.2022 - 07.2025
- Developed and maintained relationships with clients and vendors.
- Analyzed financial data to identify trends and areas for improvement.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Provided customer service support for inquiries, complaints, and returns.
- Operated equipment such as scanners and scales correctly during checkout process.
- Performed cash register functions accurately and efficiently.
- Assisted customers with selecting items and answering questions about products.
- Handled incoming calls from customers regarding orders or other inquiries.
- Helped customers locate items within the store using the inventory system.
- Built relationships with customers by providing friendly customer service.
- Greeted customers to determine wants or needs.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
Education
High School Diploma -
Dalton High School
Dalton, GA05-2024
Some College (No Degree) - Nursing
Dalton State College
Dalton, GASkills
- Customer service
- Relationship building
- Task prioritization
- Time management
- Problem solving
- Team collaboration
- Organizational skills
- Flexible schedule
- Communication skills
- Client relationship management
- Telephone skills
- Customer and client relations
- Call center customer service
- Customer service experience
- Customer service in spanish
Languages
English
Full Professional
Spanish
Professional
Timeline
Walmart Associate
Walmart
11.2022 - 07.2025
High School Diploma -
Dalton High School
Some College (No Degree) - Nursing
Dalton State College